About PubNub

PubNub powers the world’s most engaging real-time experiences—chat, live updates, and interactive applications—for over 2,000 companies including Verizon, Autodesk, Zillow, and Dropbox. Our global data network processes trillions of messages each month with sub-100 ms latency across 15+ data centers. Backed by $130M in funding, we’re shaping the future of how the world connects.

About the Role

The Role We’re seeking an IT Support Engineer to support PubNub personnel and maintain our Katowice office infrastructure. You’ll work as part of a global IT team, follow documented processes, and help keep systems secure, reliable, and compliant.

What You’ll Do

Provide Tier 1 and 2 IT support for company personnel
Participate in an on-call rotation, performing initial alert checks and incident triage
Follow documented runbooks and escalate issues as appropriate
Support macOS endpoints (primary) and basic Windows environments
Troubleshoot connectivity (Wi-Fi, VPN, tethering) and remote desktops
Act as the primary IT contact for the Katowice office
Maintain local office infrastructure and on-site systems
Manage devices using MDM; update policies and libraries
Monitor and remediate endpoint security and compliance issues
Provision and deprovision accounts using established procedures
Support defined compliance tasks and audits
Maintain clear and accurate IT documentation
Collaborate with the global IT team and local vendors
Provide Polish-language support when needed

What We’re Looking For

Mandatory Requirements

3+ years of experience in IT support or IT operations
Strong macOS support experience; basic Windows knowledge
Experience with MDM and endpoint security tools
Experience participating in on-call or incident response rotations
Comfortable working in a distributed, remote-first environment
Strong communication skills in English and Polish
Detail-oriented and process-driven

Nice to Have

Google Workspace administration experience
AWS foundational knowledge or certification
Familiarity with IT ticketing and monitoring tools
Experience supporting small on-prem environments

Why PubNub

Remote-first within Poland with global collaboration and an option to collaborate from our central Katowice office when useful.
Clear ownership and well-defined processes Competitive compensation and benefits Opportunity to support a key and growing office location
Competitive B2B compensation of PLN10,000-15,000 per month, based on experience and technical depth.
Opportunity to support a key and growing office location

If you are someone who thrives in a culture that values ownership, learning, and inclusion and work that directly shapes how developers around the world build real-time experiences—and how the future stays connected, then PubNub is the right place for you. PubNub is an Equal Employment Opportunity employer, committed to building a diverse and welcoming workplace.

IT Support Engineer

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