IT Support Engineer

ProArch is an IT services and consulting company headquartered in Atlanta, Georgia with an office in Rochester, New York. Our business is growing, and to serve our customers in the best possible manner, ProArch is looking to hire highly qualified, motivated, hard-working professionals. A position is open for an Associate Engineer.

We are seeking a skilled and customer-focused Support Engineer to join our growing Managed Services team. In this role, you will be responsible for providing technical support to multiple clients across various industries, ensuring their IT systems are secure, stable, and optimized. You will work primarily on End-User Support in a fast-paced environment, managing multiple priorities, and delivering exceptional service.

Key Responsibilities

• Provide end-user technical support across client environments for hardware, software, and network issues.
• Troubleshoot and resolve issues related to PC hardware, operating systems, and common business applications (e.g., Microsoft Office).
• Perform server and workstation administration, including patching, monitoring, and performance optimization.
• Manage initial PC setup, imaging, and configuration for new users and devices.
• Support and configure VPNs and remote workplace connections.
• Perform malware detection and remediation to maintain endpoint security.
• Administer and troubleshoot Microsoft Intune and Autopilot deployments.
• Manage and support Microsoft 365 services including Exchange Online, Teams, and SharePoint.
• Assist in Microsoft Azure resource management and access controls.
• Receive and process tickets triggered by event monitoring, ensuring timely triage, resolution, or escalation as needed.
• Maintain accurate and timely documentation including timesheets, tickets, and reports.

Requirements

• 2–5 years of experience in IT support, helpdesk, or managed services environments.
• Strong knowledge of Windows operating systems and Microsoft 365 ecosystem.
• Hands-on experience with Microsoft Intune, Autopilot, and Azure administration.
• Solid understanding of network connectivity, VPNs, and remote desktop support.
• Proficiency in PC imaging, software deployment, and endpoint management.
• Ability to handle multiple priorities and deliver results in a fast-paced, SLA-driven environment.
• Excellent communication and problem-solving skills with a customer-first mindset.