IT Support Engineer

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market-leading software we develop and support is used by more than 67,000 lawyers and their staff in small and medium-sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 800 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

Meet the Global Business Systems team

We’re a fast growing business built on a foundation of cutting edge technology and our Global Business Systems Teams are the sharp minds and steady hands keeping us running smoothly and making sure we’re always one step ahead.

Whether you’re keeping user’s technology up to date, using analytics to solve complex business problems, or digitising processes to improve the ways we work, our technology specialists are the forward thinking experts keeping the engine of our continued success running – and the success of our clients too.

If you’re a tech-savvy critical thinker with big ambitions and a passion to make an impact, you’ll discover not just a fulfilling career, but the opportunity to redefine the world of LegalTech.

What you'll do

You will join our internal IT team who manage LEAP's global internal network. You'll own the "business as usual" part of the team and resolve queries and issues as reported by LEAP's Australian employees via the Jira ticketing system. This will include onboarding and offboarding users, preparation of devices and everything in between. You'll have support and training from a customer focused team of problem solvers who enjoy continuous learning and driving internal efficiencies.

To make this happen, you will:

• Assist with incoming requests for support and troubleshooting issues on PCs, Macs, Printers, and Networks.
• Keep up-to-date ticket notes and documentation.
• Purchase hardware and updating the asset manager.
• Onboard and offboard users across the internal systems (Active Directory, Office 365, DropBox, Zoom, Atlassian).
• Set up new hardware (PC/Mac) and deliver it to end-users on time.
• Be involved in projects pre-implementation activities.
• Actively think about improving processes and internal procedures to make your job more efficient and faster.

What you'll bring

You'll have at least 2 years experience in an IT Support role, along with:

• Experience with Microsoft Intune and Microsoft Entra ID
• Experience with Windows 11 and Mac OS
• Administrative experience in Dropbox and Zoom.
• Experience with Atlassian products, mainly with Jira and Confluence.
• An understanding of Teams, SharePoint and OneDrive
• An understanding of LANs, WANs, Routing, Switching, Firewalls, VPN

You are the type of person who

• Is passionate about keeping up with the latest trends and best practices - you are driven by your curiosity to always be better
• Is a strong communicator with a collaborative spirit
• Has the ability to think out of the box – not all our tasks are standard so neither are the solutions
• Ability to work autonomously and have excellent time management skills.

Why Join LEAP?

• Make an impact. You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on big & complex projects – and to make a real difference.
• Work with a group of authentic, passionate people who love what they do.
• Your work matters. Helping lawyers help people sits at the heart of everything we do. We solve real world problems that improve and support local, everyday law firms. So they can do their best work for the people in the communities they serve.
• Flexible and hybrid working. We'd like to find this person in Sydney, but we want you to work in a way that suits you and we're open to flexible arrangements that support you.
• Grow your career with us. Our founder, Christian Beck, has been building LegalTech businesses for over 30 years. There are opportunities galore to expand your career based on where your interests lie. We're not afraid to pivot based on market conditions - you will always have the opportunity to stay ahead of the curve and do your best work here.
• We value your well-being - enjoy an additional paid wellbeing day every year, free platinum fitness first gym membership and monthly massages in the office. We'll throw in a catered lunch and breakfast every week too. Oh, and a professional barista.