IT Support Engineer

• Supporting Huawei storage and server products including enterprise storage devices, cloud storage, cloud computing software & tools, rack servers, blade servers, high density servers and related storage/server management software.

• Providing project/solution implementation in coordination with partner and/or cross-functional team members to have the ICT network implemented on time.

• Providing technical support, handling problem analysis and providing other required service to company’s agents and other valued service partner.

• Providing support and guidance to company’s service partner which relate to technical enquiry, issue analysis, technical solution and document.

• Assisting and auditing project designs and solutions for company’s partner and customer.

• Recognizing problems need to be escalated to HQ and keep track of the whole process flow.

• Providing support to delivery team which includes solution demonstration, configuration guide.

• Resolving single- and cross technology incidents independently, and working with team members to resolve unusually complex or cross technology incidents.

Requirements

• Bachelor’s degree in Electronics, Computer Engineering or related discipline.

• Excellent verbal, written, and communication skills.

• Min. 1-5 years’ experience of installing and implementing server operating systems, and related technologies in an enterprise

environment.

• Experience of administrating server and storage systems.

• Having ability to install, operate and maintain monitoring and management systems.

• Ability to provide basic network level support including configurations, diagnostics, and troubleshooting.

• Must be able to multitask and work under pressure.

• Vendor certification will be a plus.

• Able to travel domestic and international.