IT Support Engineer

Position Summary: This opportunity is for analytical and self-motivated candidates who can multitask and manage their workload in a fast-paced environment. This candidate will be working with like-minded team members in a vibrant and energetic office environment

What we can do for you!  

• Provide training to give you the knowledge to thrive in a fast-paced environment
• Offer support through a collaborative, and open environment with proven professionals with decades of expertise
• Enable growth through direct and focused mentorship

What can you do for us!

• Endpoint Management & Deployment

  • Design, configure, and maintain Microsoft Intune policies, profiles, and compliance baselines for Windows, macOS, iOS, and Android devices.
  • Deploy and manage applications via Intune.
  • Maintain configuration baselines (BitLocker, LAPS, Firewall, etc.) and ensure continuous device compliance.
  • Manage hardware lifecycle and inventory.

  Email Security & Network

  • Provide operational support for Exchange Online and Mimecast.
  • Assist with mail flow, transport rules, and client access policies as they relate to email security.
  • Basic network troubleshooting and SD-WAN setup knowledge.

  Operations & Support

  • Provide Level 1 & 2 end-user support for desktops, laptops, mobile devices, printers, and peripherals to all global users during standard working hours.
  • Administer and support Microsoft Office 365 platform for Microsoft Teams, SharePoint online, Exchange Online and the Office apps.
  • Handle onboarding/offboarding IT tasks including account provisioning, training and device setup.
  • Monitor enrollment, compliance, and device health dashboards.
  • Maintain documentation, SOPs, and configuration baselines.
  • Perform basic network troubleshooting, including switches, wired/wireless connectivity.

  Modernization & Projects

  • Support enterprise programs such as zero-trust enablement and passwordless authentication.
  • Test new Intune releases and evaluate impact on enterprise configurations.
  • Collaborate with the team to design future-state endpoint and messaging strategies.
  • Identify repetitive tasks and contribute to automation solutions to streamline support operations.

Who we’re looking for!

• Bachelor’s degree in information technology, Computer Science, or related field.
• 4 to 6 years of experience in End User Computing, Desktop Support, or IT Helpdesk roles.
• Hands-on knowledge of Windows 10/11, Microsoft 365, Active Directory, Intune.
• Strong hands-on knowledge of:
  • Microsoft Intune (Configuration Profiles, Compliance, App Deployment)
  • Entra ID Conditional Access and Device Join Types (Hybrid, Entra, Autopilot)
  • Exchange Online administration basics
  • PowerShell scripting for automation and troubleshooting
  • Experience managing Windows, iOS, or Android devices in Intune
• Experience in Power Automate, Power BI, Copilot Studio are highly desired but not mandatory.
• Attend biweekly evening IT meetings and quarterly summits with the global IT team to discuss projects.
• Strong analytical and troubleshooting abilities.
• Collaborative mindset and ability to work across teams.
• Experience in A/V support, collaboration tools, endpoint security, and remote troubleshooting.
• Basic understanding of networking, infrastructure, and telecom concepts.
• Promote IT awareness and digital adoption among end users.
• Effective documentation and communication skills.

Good to Have

• ITIL Foundation
• Microsoft Certified: Modern Desktop Administrator Associate
• CompTIA A+ / Network+
• Any Automation/Scripting certifications (PowerShell, Python, etc.) is a plus

Benefits

• State of the Art Open Concept Working Environment
• Collaborative and Motivated Team
• Great Location, CBD Area

We regret that only shortlisted applicants will be notified.

Established in 2001, Fusion Worldwide is a premier, global open market distributor of electronic components with an established reputation of excellence in sourcing, quality, and outstanding customer support. Solving supply chain disruptions is where we are truly able to provide key service to all our customers, and we are looking for motivated individuals like you to join this rapidly growing industry! With our company headquarters located in the New Hampshire, we also have key locations in Amsterdam, Singapore, Shenzhen, Tokyo, Munich, Guadalajara, Seoul, and San Francisco. At our current rate of growth, we are continuously expanding our global footprint to reach all corners of the world, and we are dedicated to finding top talent to help us grow in all regions!