IT Support Engineer (EUC responsible and Intune SME)

Role Overview

As a IT Support Engineer (EUC responsible and Intune subject matter expert), you will be a key member of our operational support team, delivering advanced technology solutions across our global enterprise environment. You will act as the primary technical owner for End User Computing area (based on Microsoft, Apple and Google) and subject matter expert on Microsoft Intune, managing business-critical device configurations and continuously improving the endpoint ecosystem for performance, security, and user experience. 

We are looking for a person with substantial experience in managing end user devices in a remote workforce with deep knowledge of intune and main operating systems. Someone who can not only operate this area but develop it with drive and new initiatives to provide an excellent experience for a tech company with high standards. In this role, you will collaborate closely with Service Desk in Corporate IT, Infrastructure, and Security teams to refine our EUC roadmap, evaluate new technologies, and ensure secure and scalable configurations across our strategic platforms.

Job Responsibilities:

• Lead the area for EUC in all aspects of hardware choice, OS and browser management, security, privilege management, remote access, support and application delivery. 

• Design, test, and deploy Windows Configuration Profiles, Compliance Policies, and Conditional Access rules within Microsoft Endpoint Manager (Intune).

• Manage and troubleshoot the Windows Autopilot deployment process to ensure a seamless "out-of-the-box" experience for remote new hires.

• Package, test, and deploy Win32 applications (.intunewin) and M365 apps, ensuring silent installs and reliable updates.

• Renew VPP & DEP tokens along with APNs certificate

• Oversee Windows Update rings and feature updates to ensure the fleet remains secure and compliant without disrupting user productivity.

• Act as the final escalation point for complex Windows OS, hardware (Lenovo and MacBook), and driver issues that Tier 1 and Tier 2 support cannot resolve.

• Perform deep-dive troubleshooting using Event Viewer, log analysis, and Sysinternals tools.

• Manage and troubleshoot device enrollment, compliance, and configuration profiles for various operating systems.

• Experience integrating Apple Business Manager (ABM) with Jamf PreStage Enrollments to automate the Out-of-Box Experience (OOBE).

• Provide advanced technical support to end-users, resolving complex hardware, software, and network issues.

• Conduct training sessions and workshops to ensure effective use of IT systems and tools.

• Serve as a point of escalation for challenging support tickets and service requests.

• Collaborate with the Infosec team to ensure the security and integrity of IT systems and endpoints through regular maintenance and updates.

• Manage device identity and hybrid-join states within Entra ID (Azure AD).

• Implement and monitor endpoint security policies, including BitLocker encryption, CrowdStrike for Endpoint, and local admin restriction policies (LAPS).

• Assist in the deployment, configuration, and maintenance of IT infrastructure, including servers, network devices, and workstations.

• Utilise PowerShell scripting to automate repetitive tasks & Bash/Zsh scripting for custom remediation.

• In-depth understanding of deployment technologies, to include, but not limited to AD DS, AD FS, AAD Connect, Identity & Access Management, MFA, RMS, AIP

• Create detailed technical documentation and Knowledge Base articles to empower IT support to handle routine Windows/Mac issues with Intune.

• 5+ years in System Administration, with at least 3 years of dedicated experience managing Microsoft Intune independently in an enterprise environment.

• Expert-level knowledge of Windows 10 and 11 architecture, registry, and policy management.

• Proven success in configuring Windows Autopilot and troubleshooting failed deployments (ESP tracking).

• Intermediate to Advanced scripting skills (ability to write scripts from scratch).

• Strong understanding of networking (Firewall, Switches, Router, DNS, DHCP, and VPN configurations etc.)

• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) or Legacy MD-100/101 (Preferred).

• Experience integrating Intune with Okta for identity management

• Experience in setting up Intune-based Software Distribution, Patch Management, Windows as a Service, and Driver Management processes.

• Good to have ITIL4 Foundation training or certification

This position is a full-time position with a hybrid model, meaning minimum 3 days in the office.

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Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)

Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide.