IT Support Engineer (Cement Industry)

Obajana , Nigeria
full-time

Key Duties and Responsibilities

  • Serve as the primary contact for IT related issues to end users in DCP plants and manage IT service management helpdesk.
  • Provide first-level support on all IT related issues and escalate more technical problems to appropriate second-level/ expert support teams within the Group IT function.
  • Follow-up with second-level/ expert support teams to ensure prompt resolution of escalated faults/ requests and handle inbound and outbound communication between end user and expert support teams.
  • Communicate resolution of faults to end-user/ fault/request initiator.
  • Log all requests/ issues unto the service centre database and perform regular trend analysis of issues and requests.
  • Assist in developing and administering training programmes for end users e.g. on relevant self-help tips.
  • Provide input to relevant IT teams on possible enhancements to existing systems/ products, based on user queries/ feedback
  • Administer internal customer satisfaction surveys.
  • Keep abreast with new end user technologies and apply knowledge to DCP.
  • Manage user accounts, passwords and permissions.
  • Prepare and submit periodic management reports to the Plant IT Coordinator.
  • Perform any other duties as may be assigned by the Plant IT Head.

Requirements

BSc/HND Computer Science + 3 years experience

Certified IT Professional (CISCO, MSCE, COMPTIA -A+ )

Skilled in software configuration and hardware installations

Benefits

  • Private Health Insurance
  • Paid Time Off
  • Training & Development

The Dangote Group is one of Nigeria’s most diversified manufacturing conglomerates.The Group continues to grow its vision of becoming the leading provider of essential needs in Food and Shelter in Sub-Saharan Africa with sustained market leadership in Cement Manufacturing, Sugar Milling, Sugar Refining, Packaging Material Production and Salt Refining.Upcoming projects include a $12 billion investment in an Oil Refinery, Fertilizer Plant and Petrochemical Complex.

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