We are seeking an experienced IT Support Engineer with CCNP and CompTIA A+ certifications to join our IT team. The successful candidate will provide advanced technical support and assistance to employees. The ideal candidate will have a strong understanding of network infrastructure, excellent problem- solving skills, and the ability to resolve complex technical issues efficiently.
- Provide advanced technical support for network infrastructure, including routers, switches, firewalls, and Wi-Fi Troubleshoot and resolve complex network issues, including connectivity, performance, and security
- Configure and maintain network devices, including Cisco routers and switches
- Implement and support network security measures, including firewalls,VPNs, and access controls
- Collaborate with senior IT staff to design and implement new network infrastructure projects
- Develop and maintain technical documentation and knowledgebase articles - Provide training and guidance to junior IT staff
- Participate in IT projects and initiatives to improve IT services
- Ensure compliance with IT policies and procedures
Requirements
- Bachelor’s degree (BSc/BE) in computer science, Information Technology or any related field
- Relevant CCNP and CompTIA certifications
- Minimum 3-4 years of experience in IT support or network administration
- Strong understanding of network infrastructure and protocols (TCP/IP, DNS, DHCP)
- Network Infrastructure: Routers, Switches, Firewalls, Wi-Fi • Network Protocols: TCP/IP, DNS, DHCP, BGP, OSPF
Network Security: Firewalls, VPNs, Access Controls, IDS/IPS • Network Management: Cisco IOS, Cisco Prime, SolarWinds Operating Systems: Windows, Linux, macOS - Experience with Microsoft fabric technologies such as Service Fabric, AKS, or Azure Functions
- Familiarity with IT service management tools and software
Key Performance Indicators (KPIs)
- Application uptime and availability
- Deployment success rate
- Incident response time
- Code Quality Metrics
- Database Performance Metrics
- Backup and Recovery Success Rate
- System Security Compliance
- Customer Satisfaction Score (CSAT)
- Scalability and Flexibility
- Innovation and Improvement Initiatives
Soft Skills
- Excellent problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong communication and interpersonal skills
Nice to Have
- Experience with cloud computing platforms (AWS, Azure, Google Cloud)
- Knowledge of scripting languages (Python, PowerShell, etc.)
- Certification in CompTIA A+, Network+, or Security+
- Experience with IT project management
Benefits
- Private Health Insurance
- Paid Time Off
- Training & Development
- Bus transportation
- Coop society
