Join beqom - where tech meets impact
beqom is a high-growth B2B SaaS company that provides industry-leading tools for pay equity and transparency, compensation, and performance management.
Trusted by some of the world’s most respected companies, beqom enables HR and business leaders to navigate global compliance and make smarter pay decisions that attract, retain, and motivate top talent.
Founded in Switzerland and serving clients worldwide, our powerful, enterprise-ready products are fueled by beqom pay intelligence.
Job purpose
We are actively looking for an IT Support Engineer with strong customer service skills and a service orientated approach to support our colleagues worldwide. You will need to have strong technical skills to take responsibility for any IT incidents, requests and problems that occur across the business, and positively seek resolutions in a timely and professional manner.
Duties and responsibilities
- Respond in a timely manner to service issues and requests
- Provide technical IT support across the company
- Ensure updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolutions are made
- Utilize the KB and other support documentation to identify, isolate, diagnose and resolve end users technical problems and provide information and status as requested
- Ensure accurate logging incidents, service requests, access requests and changes
- Manage and support AVD environment
- Set up accounts for new users / deactivation for leavers
- Follow-up of access reviews
- Application and subscription license assistance
- Monitor and maintain computer systems
- Managing Licenses
- Monitor and ensure the life cycle of the machine park (laptop, desktops)
- Manage the parameters applied to the machines, Encryption and Protection Policy
- Maintain various Policy and Procedure documents and the Lessons Learnt Log
- Escalate tickets to the appropriate Specialists if required
- Any other tasks or projects assigned by the IT Manager
Must have
- Strong Customer service skills.
- Understands and has a strong appreciation of the 'frontline' role service desk.
- Experience GSuit experience including Security Aspect
- Strong Experience with MS Intune/Autopilot
- Experience Azure Cloud
- Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management.
- Ability to prioritize under pressure and apply procedures.
- Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office) necessary to install and support users from an operational perspective.
- Good knowledge of Mac operating systems (MacOS) and associated hardware and software and support users from an operational perspective.
- Knowledge of mainstream mobile device platforms (IOS, Android).
- Strong interpersonal skills, able to communicate across a broad spectrum of users.
- Fluent in English
Why join us?
- Your career, your design. Unleash your ambition in our dynamic, autonomous environment.
- Drive meaningful change. Build a fairer future for every employee by joining a market leader that is improving the world of work.
- Belong to something bigger. Collaborate with a passionate, diverse and talented team around the globe.
