IT Support Associate

About the company:

Gigmo Solutions is a fast growing tech. startup with a mission to fundamentally disrupt customer support industry through perfectly tuned symphony of Artificial Intelligence based conversational bots and Gig workers.

With our engineers spread out in 10+ countries across 4 continents, Gigmos is uniquely poised to fundamentally change the technical customers support industry.

Job Summary 

The IT Support Associate will be responsible for providing technical assistance, troubleshooting IT issues, and ensuring smooth functioning of all systems, networks, and hardware across the organization. The role involves responding to user queries, resolving technical problems, and supporting day-to-day IT operations. 

Role Description 

• Provide first-level technical support for hardware, software, and network issues. 
• Respond to user queries via phone, email, or ticketing system. 
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment. 
• Troubleshoot system and network problems; diagnose and resolve hardware/software faults. 
• Support installation and configuration of operating systems, applications, and updates. 
• Monitor and maintain computer systems, networks, and IT infrastructure. 
• Set up new user accounts, email IDs, and access permissions. 
• Ensure data backup, antivirus updates, and system security compliance. 
• Maintain records of IT assets, maintenance logs, and ticket resolution. 
• Assist with onboarding IT setup for new employees. 
• Provide remote support when required. 
• 3-6 years of experience in IT support or service desk roles. 
• Strong knowledge of Windows OS, MS Office, networking fundamentals, and system configurations. 
• Hands-on experience with hardware installation and troubleshooting. 
• Familiarity with LAN/WAN, routers, switches, and Wi-Fi troubleshooting. 
• Good understanding of antivirus, security tools, and backups. 
• Excellent communication, problem-solving, and customer service skills. 
• Ability to prioritize tasks and work under minimal supervision. 

Skills Required 

• Experience with ticketing tools (e.g., Jira, Freshdesk, ServiceNow). 
• Basic understanding of cloud services (Microsoft 365, Google Workspace, Windows). 
• Knowledge of IT asset management and documentation.

Note - Must have personal laptop which you can use for work (windows 11, Ram 16GB ,TPM 2.0)

Workmode - Remote
Working days - Mon - Fri
Shift - Rotational- every 3 month