IT Support Analyst

This is a full-time staff position with benefits within our Los Angeles team and requires working on-site at our Santa Monica location.

At Framestore’s Oscar-winning Technology team, innovation is at the heart of what we do, whether this be developing new techniques, new ideas or creative new ways to tell our clients’ stories. Underpinning all of this is a long tradition of research, technology and development - from engineering our bespoke software solutions to gaining early access to bleeding-edge technology and forging vibrant partnerships with leading academic and scientific institutions.

Framestore combines talent and technology to bring life to everything we create. Driven by creativity and inspired by the future, we set out every day to reframe the possible.

We are looking for a passionate and forward thinking IT Support Analyst to join the team. It's a challenging and ever changing, technology led environment so we need a quick learner who is a natural problem solver.

The Systems team is responsible for designing, implementing, maintaining and troubleshooting the technology infrastructure. This includes, but not limited to, storage, networking, workstations, cloud, virtualization and rendering. We invest time into training and mentoring. If you would like working with a local team that has a large global presence, want to learn and develop on the job, and become a part of a team that helps support the creation of some of the best Visual effects in Cinema, then look no more.  Framestore awaits you!

What you’ll do

• Act as the first line of support for all incidents and requests across Framestore’s North American divisions via Jira Service Desk

• Workstation configuration support (hardware and software)

• Monitor a variety of physical and logical systems

• Diagnose and replace hardware components

• Manage assets and loan equipment, including relocation and provisioning

• Interact and support artists on a daily basis

• Produce and update documentation using Confluence

• Partake in an on-call rotation to provide support during off hours

Requirements

• Strong experience in a customer facing role

• Strong self-guided problem solving skills

• Hands-on hardware experience; builds, upgrades, repair

• Basic scripting language (powershell, bash, python)

• A commitment to teamwork

• Proven ability to adapt and work well under pressure and to tight deadlines.

• Excellent communication and interpersonal skills

You might also have

• OS (Redhat based, Windows and OSX) and application support and deployment

• Active Directory management

• Configuration Management and automation

• Windows Systems administration and deployment 

• Networking (Layer1, Layer2)

California Pay Range: $50,000 - $60,000 per year, non-exempt.

The posted range describes the minimum to maximum range for this job description in the state of California. The range is posted in accordance with the California Pay Transparency Law. The range for this same position may be lower or higher in markets outside of California. Pay is dependent on the applicant's relevant skills, experience, and qualifications.

Application Process

To apply, please complete the following application form

We review all applications manually and do not use artificial intelligence to screen candidates. If you require any adjustments or support during the application process, please let us know—we are happy to accommodate your needs.