Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects.
Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.
As a Windward Support Administrator, you are expected to provide internal support to Windward across multiple technologies. This role is is intended as entry level with a significant opportunity to learn and develop technology skills.
Qualifications
- BS in systems engineering, computer science or similar technology degree
- Use of macOS
- Basics of Linux / Unix / shell / command line, (IE: SSH , dir / ls / cd)
- Desire / ability to learn new skills and task
Tasks
- Onboard / Offboard employees
- Respond to Zendesk tickets for internal IT
- Rebuild workstations and laptops
- Monthly contractor review
- Monthly application review
- Periodic extra application audits
- Remediate security findings
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Assist in larger IT projects:
- Develop Salesforce Workflows
- Develop PowerAutomate Workflows
- Deploy GCC M365 environment
- CMMC Compliance
- Azure maintenance
- Lab VM Creation / maintenance
- Building / managing / patching Lab server environments
- Build the IT Site content for the end users
- Routing of call center dispatches
Travel: None
Location: Herndon, VA
Windward Consulting strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.
Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.
