Introduction:

Very Good Ventures is a global consultancy that delivers clients elegant solutions using disruptive technologies. At VGV, we believe that building very good technology starts with a culture of excellence, collaboration, humility, and openness – and of course, have a very good time while doing it. We place our company values and culture at the forefront of everything we do.

Rising to prominence as the foremost Flutter experts, VGV is at an exciting stage of growth as we expand our global presence and our range of strategic services. Our mission is to lead the most influential companies through new digital frontiers and improve the relationship between technology and those that create, manage, and experience it. VGV’s client roster spans industries, including Toyota, Google, Dow Jones, JSX, Betterment, and Norwegian Cruise Lines.

People come to work at VGV to solve challenging problems with the newest technology, alongside some of the best talent in the industry, and in a culture that remains steadfastly dedicated to its employees.

IT Specialist

Position Overview:

You will partner closely with the People Operations Manager and VGV’s external IT consultants to drive and manage IT processes/administration at Very Good Ventures. You are flexible and process driven, with knowledge of IT Security best practices, device management, cloud systems, and how to find solutions for a scaling organization.

Your primary focus is ensuring that employees at VGV have access to necessary systems and resources to ensure a smooth full-cycle IT experience and drive business results. You will also be responsible for updating and maintaining policy related documentation to ensure internal compliance of VGV’s IT policies.

Complexity and ambiguity are a part of a growing organization, the person in this role will need to proactively identify opportunities for process improvement, propose and implement solutions, with the ability to manage changing priorities.

Key Responsibilities:

IT Security Policy Compliance: Ensure all IT systems and activities are in strict adherence to established IT security policies and best practices. Regularly review and enforce security protocols to protect the organization from vulnerabilities.
Documentation & Change Management: Maintain and update accurate documentation related to change management processes. Track and document system changes, updates, and incidents to ensure transparency, compliance, and audit readiness.
Provisioning & Deprovisioning of Tools/Systems: Manage the provisioning and deprovisioning of user accounts, software tools, and systems. Ensure timely access for new employees and secure removal of access when employees leave or change roles.
Hardware Lifecycle Management: Manage our inventory of devices and ensure that laptops and other IT-related hardware are deployed to the team prior to their start date and securely retired at the end of their lifespan.
Process Improvement: Identify opportunities for process optimization and efficiency improvements across IT systems and workflows. Work with cross-functional teams to implement automation and best practices that streamline IT operations.
IT Infrastructure Management: Oversee and maintain the organization's IT infrastructure, including cloud systems, hardware, and software. Collaborate with internal teams and external vendors to troubleshoot, repair, and upgrade systems as necessary.
Help Desk Support: Provide support, ensure system reliability, and troubleshoot hardware, software, and network issues for employees, and serve as the key point of contact for IT-related inquiries.
Monitor IT Systems & Performance: Regularly monitor IT systems to ensure proper functionality, performance, and security. Proactively address potential issues before they impact operations.

Qualifications:

2 - 4 years of expertise in IT coordination, IT support, or systems administration (preferably at a tech company)
Previous experience working in Help Desk
Strong internal customer service skills and enjoy working with others
Experience managing and troubleshooting a fleet of Mac devices is strongly preferred
Strong knowledge of IT security best practices, tools, and protocols
Exposure to basic cybersecurity concepts like least privilege access and endpoint protection
Familiarity with IT infrastructure management, specifically SAAS/cloud-based systems
Prior experience managing Identity and Access Management (IAM) systems and familiarity around best practices for onboarding and offboarding users
Experience with change management and documentation best practices
Ability to troubleshoot and resolve technical issues efficiently
Strong problem-solving skills with a focus on continuous improvement
Ability to prioritize and organize your time to get things done often under deadlines
No job is too big or too small
You are driven to improve processes and systems, and are naturally “a doer”
Good listener and strong communicator (written and verbal)
Organized and detail-oriented
Have experience managing confidential information with discretion
Google Workspace Admin experience is required
Startup experience is a plus
English written and verbal proficiency is a must (C1 or C2)

Nice to have:

Experience working for a company actively involved in achieving SOC 2 Type 2 compliance
Interest in emerging AI tools and their use as a force multiplier in the business
Ability to hook up company data into data lakes and AI tools

Total Rewards

VGV wants all employees to be supported in their personal and professional development, so we take a comprehensive approach to compensation and benefits. We benchmark every role based on location and against comparable companies to ensure competitiveness; however, actual compensation is highly dependent on numerous factors such as location, experience, knowledge and skills, qualifications and other job-related factors.

To further support your growth at our company, VGV also offers the following:

Premium health insurance (subject to provider’s approval)
Flexible PTO and company holidays
Your birthday off
English courses
Official VGV swag
Working with a talented, global team on cutting edge projects with well-known clients

Benefits

REMOTE first company
A team of high skilled, experienced Flutter developers including Google Developer Experts, and well-known open-source maintainers
Passion and enthusiasm for what we create
Empowerment to be your best professional self
Flexible Paid Time Off (PTO) – We promote a culture of mental and physical wellness, and encourage you to take time off
End of year company shut down in addition to observing company holidays

Company Values

Do our best, professional work.
Be collaborative partners.
Scale with standards.
Always be growing.
Be very good.

Very Good Ventures is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to providing a fair and inclusive work environment, free from discrimination and harassment, and promoting diversity in our workforce. We value and celebrate the unique perspectives and contributions of each member of our global workforce, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic. We believe that a diverse and inclusive workforce is essential to our success as a company.

IT Specialist (Uruguay)