IT Specialist (TechHub-PL)

We are expanding our IT Support area in Poland and looking for an IT Specialist who will join our existing 3‑person Helpdesk team. You will play a key role in supporting employees across Poland, ensuring smooth delivery of IT services, and contributing to global IT initiatives within our international organization.

Duties:

·       Provide 1st and 2nd level support for employees in Poland, both remotely and on‑site.

·       Deliver day‑to‑day end‑user support for hardware, software, and corporate applications.

·       Handle incident and request resolution through the corporate ticketing system (e.g., FreshService).

·       Troubleshoot issues related to laptops, peripherals, VPN, Microsoft 365, AVD/WVD, and other key tools.

·       Manage full device lifecycle: ordering, preparing, distributing, recovering, and documenting equipment.

·       Support system and application administration in a Microsoft‑based environment.

·       Manage user accounts, permissions, and distribution lists (incl. Microsoft 365 roles).

·       Prepare and configure workstations for employees.

·       Support office IT infrastructure and coordinate with vendors.

·       Identify opportunities to optimize IT processes, tools, and workflows.

·       Collaborate with international IT teams on global initiatives and system rollouts.

·       Participate in digitalization projects and new tool implementations.

What we offer:

·       Work in an international corporate environment.

·       Permanent employment with development opportunities.

·       Hybrid work and flexible hours.

Requirements

·       Completed IT education or degree in computer science or related field.

·       Experience in IT support and administration (HelpDesk/Service Desk – 1st & 2nd line).

·       Strong understanding of computer networks and protocols.

·       Good to very good knowledge of Microsoft 365.

·       Understanding of AVD/WVD environments.

·       Knowledge of firewall concepts and IT security principles.

·       Advanced English skills.

·       Independent working style with end‑to‑end thinking.

·       Strong communication skills in international environments.