Strategic Data Systems
IT Specialist
TLDR
Support the MNCC program with day-to-day technical and administrative support across multiple locations, ensuring systems access and equipment availability for personnel.
Key Responsibilities
Serve as a liaison between end users and U.S. Navy system owners.
Required Qualifications
Preferred Qualifications
- Provide Tier 1 technical support and basic troubleshooting for computers, peripherals, and user issues.
- Assist with incident resolution and track technical issues through completion.
- Submit, monitor, and track IT-related tickets in systems such as Salesforce and ServiceNow (SNOW).
- Support issues involving systems and applications such as BOL, Outlook, NSIPS, and other government or enterprise platforms.
- Connect, reconnect, and relocate workstations on the network as needed.
- Assist with procurement, inventory, and accountability of IT assets and office equipment.
- Assist with procurement and tracking of office supplies.
- Prepare and transmit documentation required to obtain personnel system and base access.
- Maintain spreadsheets and databases used to track personnel access, inventory, and related administrative actions.
- Communicate with leadership and government stakeholders regarding access, inventory, and IT support needs.
- Partner with the recruiting team to support onboarding and new hire processing.
- CompTIA Security+ certification required
- Experience providing IT support, help desk support, or systems administration support
- Working knowledge of IT systems, computer hardware, networks, and related technologies
- Knowledge of IT administration best practices and system security principles
- Experience troubleshooting printers, workstations, and common office technology
- Strong verbal and written communication skills
- Strong organizational skills and ability to manage multiple tasks simultaneously
- Strong analytical, problem-solving, and time management skills
- High attention to detail
- Proficiency with Microsoft Office, including Excel and PowerPoint
- Experience supporting government, military, or DoD environments
- Familiarity with Salesforce, ServiceNow, or similar ticketing systems
- Experience supporting user account access, onboarding, and asset tracking processes
- Founded
- Founded 1997
- Employees
- 201-500 employees
- Industry
- Professional Services
IT Specialist