Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.
Job Overview
Saronic is seeking a talented and organized IT Specialist. This role is responsible for advanced technical support across various IT systems and networks across globally distributed teams. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic’s IT infrastructure.
Responsibilities
Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions
Work with globally distributed teams in a remote setting spanning multiple time zones
Assist with network configurations, including routers, switches, firewalls, and VPNs
Perform routine system maintenance, including software updates, security patches, and backups
Administer and troubleshoot Active Directory, Office 365, and cloud-based services.
Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service
Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented
Provide daily IT support for local and remote teams, including onboarding and offboarding
Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades
Ensure adherence to security best practices, including data protection and access control
Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging
Qualifications
Associate or bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)
3+ years of experience in a technical support or similar IT role
Proficiency in troubleshooting hardware, software, and networking issues
Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services
Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).
Familiarity with ticketing systems and helpdesk management tools
Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users
IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
Benefits
Medical Insurance: Comprehensive health insurance plans covering a range of services
Saronic pays 100% of the premium for employees and 80% for dependents
Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
Saronic pays 99% of the premium for employees and 80% for dependents
Time Off: Generous PTO and Holidays
Parental Leave: Paid maternity and paternity leave to support new parents
Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
Retirement Plan: 401(k) plan
Stock Options: Equity options to give employees a stake in the company’s success
Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
