What We Do at Onsights

Onsights is a venture-backed AI startup focused on bringing e-commerce analytics to brick-and-mortar mall operators, retailers and shopping centers. We are tackling a $17 trillion market by building the world’s most accurate location-intelligence solution that helps our customers understand the behavior of every visitor to their location: where they go, what they do and most importantly why.

Onsights’ patented AI technology has been developed over the past five years by a world-class team with backgrounds in AI, data, hardware, enterprise software and gaming. We have successfully deployed solutions to government agencies and are seeing unprecedented interest in our solution from large enterprise customers. Onsights is backed by leading investors and supported by advisors in the commercial real estate space, including Gula Tech Adventures, New North Ventures and Scout Ventures.

Onsights is looking for curious minded professionals who are passionate about developing themselves in a collaborative team setting where individual strengths are valued and utilized. We are a culturally and geographically diverse team, with approximately 25 team members across five US states and three countries.

Position Overview

**This opportunity requires you to reside in the United States per the responsibilities of the role.**

**This role requires occasional travel (up to 20%) may be necessary for off-site support, meetings, training sessions, or company events. All travel will be communicated in advance and aligned with business needs.**

The IT Specialist plays a vital role in maintaining and supporting the organization's technology infrastructure. This position is responsible for resolving hardware and software issues, assisting end-users, supporting system upgrades, and ensuring the reliable operation of IT systems. Reporting to the VP of Engineering, the IT Specialist collaborates across departments to ensure secure and efficient access to technology resources.

Key Responsibilities

Provide technical support for end-users and system components, including troubleshooting hardware, software, networking, and other system-related issues.
Deploy, configure, maintain, and monitor IT systems such as computers, servers, printers, and mobile devices
Assist with the implementation of system updates, patches, and upgrades
Maintain accurate inventory and documentation of IT assets
Adhere to IT policies and procedures related to security, data backup, disaster recovery, and software licensing compliance
Support onboarding and offboarding processes, including provisioning and deactivating user accounts, hardware, and software access
Stay current with technology trends, tools, and best practices relevant to the role
Escalate complex issues to senior IT staff or external vendors and assist with resolution
Collaborate on IT projects and initiatives as assigned
Perform other duties as needed to support departmental operations
May occasionally involve standing, walking, bending, and lifting IT or office equipment and supplies

Qualifications

Associate’s or Bachelor’s degree in Information Systems, Computer Science, or a related field; or equivalent technical certifications and experience
Minimum of 3 years’ experience in IT support or a related technical role
Proficiency with Windows, Linux and macOS operating systems and common business applications
Experience with Amazon Web Services (AWS), including basic provisioning, monitoring, and troubleshooting of cloud resources
Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN)
Experience with ticketing systems and IT asset management tools
Strong troubleshooting and problem-solving skills
Excellent communication and customer service abilities
Ability to manage multiple priorities and respond promptly to user needs

Total Rewards Package for Our US Employees

Competitive salary
Comprehensive benefits package
401k with a 5% company match
Equity
Paid Holidays and Unlimited PTO
4 months paid parental leave
Remote work environment
Flexible work schedule
Patent Bonus Program
Employee Referral Bonus Program
Learning and Development Program
Opportunity to work with a team of creative, motivated and fun team members!
Innovative projects at the intersection of AI, data and retail

Total Rewards Package for Our Contractors

Competitive compensation
Flexible working hours and 100% remote work
Team member referral bonus
Opportunity to work with a team of creative, motivated and fun team members!
Innovative projects at the intersection of AI, data, and retail

Quick Note on Role Fit

If you think you have what it takes to fulfill this opportunity, but don't necessarily check every box , please still connect with us at [email protected]. Feel free to submit a cover letter with your application so we can get to know you better!

IT Specialist

AI overview

Perks & Benefits Extracted with AI