Responsibilities:
- Provide remote IT support for colleagues in our North American branch offices.
- Respond quickly and effectively to support requests with the goal of first call resolution.
- First point of contact for software, hardware, network and VPN related issues.
- Image and deploy computers.
- Maintain/update images per established procedures.
- Manage and maintain company and clients' websites.
- Manage computer hardware and peripherals including various printers and supplies.
- Maintain accurate documentation of assets and software licensing information.
- Create and manage user accounts in business applications.
- Create and maintain end-user documentation for software and processes.
Skills:
- Proven ability to troubleshoot problems and look for solutions.
- Fluently bilingual English/French, additional languages, an asset.
- Excellent interpersonal, oral, and written communication skills.
- Good organizational and time management skills.
- Solid organizational skills and the ability to handle multiple projects simultaneously.
- Ability to learn new technologies quickly.
- Experience working remotely from home office.
- 1-3 Years in the Information Technology Field
- 2+ years supporting Microsoft Windows 7/10 desktop operating systems in a production environment.
- Knowledge of PC imaging methodology.
- Knowledge of Office 365 and Microsoft Office Suite Applications (Word, Excel, Outlook, Visio, PowerPoint).
- Knowledge of antivirus software and virus/malware removal techniques.
- Ability to quickly learn and troubleshoot new/unfamiliar software tools.
- Basic knowledge of networking technologies and tools including: TCP/IP, DHCP, DNS, PING, VPN.
LOCATION
Work from your Home-Office
Can work from anywhere from Canada or USA, as long as we have openings in your area.
EDUCATION
College, Finished
Minimum 5 years Experience
Training in IT and Business Administration, Marketing or Communications, is preferred.
REMUNERATION:
Based on experience
SCHEDULE:
Flexibles hours
Part-Time (minimum 15hours per week) or Full-Time (40hours)
Week-days, Evening & Week-end Shifts available
START DATE:
a.s.a.p.
