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Customer Onboarding and Support
- Guide new customers through onboarding, ensuring a comfortable transition to Elara’s offerings, tailored to their unique needs for maximum engagement and adoption.
- Provide technical and customer support via email, phone, and live chat, promptly addressing inquiries and resolving issues to ensure satisfaction.
- Foster strong customer relationships through empathetic, personalized support, acting as an advocate for customer needs.
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Dashboard Management and Optimization
- Design, develop, and maintain business dashboards that offer real-time insights into key performance metrics.
- Collaborate with internal teams to enhance data visualization, usability, and data integrity across all dashboards.
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Customer-Centric Collaboration and Feedback Analysis
- Work closely with product, sales, and engineering teams to relay customer feedback and contribute to customer experience improvements.
- Analyze customer feedback to identify challenges and drive product enhancements that benefit the customer journey.
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Documentation and Training
- Develop comprehensive resources, such as FAQs, guides, and support documentation, to empower customers and improve the support team’s efficiency.
- Provide training to end-users and staff on business dashboards, digital tools, and IT processes, ensuring optimal system usage and understanding.
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Project Management and Continuous Improvement
- Manage multiple projects, prioritize tasks, and continuously seek opportunities for system and customer experience improvement.
- Proactively identify and address areas of improvement, collaborating across teams to enhance overall digital and customer support functions.
Bachelor’s / Master degree in Computer Science/ Information Technology
Professional and Proven experience as a Minimum 3 years in customer support, IT, or digitalization, ideally within a SaaS or startup environment
Professional certifications in IT security (e.g., CISSP, CISM) or data management.
We Offer: We offer a wide range of attractive and exciting assignments, plus the chance to continue one’s professional and personal development.
- Interesting, challenging projects with Global MNCs, working on innovative technologies
- Exposure to niche skills and learning opportunities
- Talented, passionate, and collaborative team - the best experts within the industry
- Flexibility and autonomy
If you truly believe you're a fit for the above - we're happy to hear from you.
