At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.
By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview
The IT Department is responsible for maintaining and managing internal and hosted hardware, software, and systems. This role serves as an IT Specialist I, supporting both internal and hosted systems.
Key Responsibilities
Update tickets by gathering information and defining the ticket urgency
Complete assigned tasks and tickets by following documented procedures, including Staging, Installation, Configuration, Upgrade and Maintenance of software and physical and virtual servers and workstations
Communicate with professionalism and succinctly include relevant information when handing off tickets to the appropriate Line of Business, NOC Systems Administrators, Infrastructure Engineering and Systems Engineering teams
Troubleshoot ticketed problems, including coordinating with Vendor support teams
Qualifications
1+ years of experience in IT or a related role
Strong technical aptitude and troubleshooting skills for servers and systems
Exceptional verbal and written communication skills in English
Professional and courteous communication with internal and external customers
Detail-oriented with strong organizational skills
Ability to work independently in a fast-paced, dynamic environment
Capacity to maintain confidentiality of shared documentation
Collaborative mindset with the ability to work cross-functionally
Preferred Qualifications
Familiarity with Windows Workstation and computer/network hardware administration
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
