Objective: (summary about the position)
We are looking for a proactive and customer-focused IT Specialist to join our IT support team. This role involves providing first-line technical support, resolving IT issues, and maintaining end-user systems and software. The ideal candidate will have a strong willingness to learn and grow, with some hands-on experience in Microsoft solutions and IT hardware/software troubleshooting.
Responsibilities:
Key Responsibilities
Requirements
Min requirements:
1. Degree of education: Bachelor's degree in Information Technology, Computer Science, or a related field.
2. Total working experience : 0-2 years of experience in IT support or a related role.
3. Total experience in field : Any relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, or ITIL Foundation are a plus.
4. Qualifications necessary for the vacancy.
· Familiarity with Windows operating systems (Windows 10/11 and Windows Server).
· Basic understanding of Microsoft 365 administration and troubleshooting.
· Hands-on experience with hardware setup, maintenance, and troubleshooting.
5. Set of skills necessary for the vacancy.
· Problem-Solving Skills:
· Customer Service Orientation:
· Organizational Skills:
6. Specific degrees, certifications…etc. needed for the vacancy.
ARPUPLUS is your gateway to the VAS world. We are the mobile VAS pioneer in MENA region & emerging Markets with a wide range of products headquartered in Cairo. ARPUPLUS is an A15 subsidiary founded in 2003, operating with more than 200 talented employees serving in 15 offices and 3 R&D centers to cater for the need of 40+ MNOs reaching more than 75% of MENA mobile subscribersARPUPLUS is leading to change the lives of people in the MENA region through technologies that facilitate every aspect of their lives from bringing them news, to availing easier ways to order food, pay, book tickets, interact with their governments, receive communication about their brands. ARPUPLUS is connecting the region to the new tech savvy 21st century lifestyle
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