IT Services Engineer

About The Ocean Cleanup

The Ocean Cleanup is on a bold mission to develop technology to rid the world’s oceans and rivers of plastic. Our pioneering work focuses on developing innovative solutions that can eliminate plastic pollution at a massive scale. We believe in tackling the plastic crisis through sustainable, large-scale systems that can capture plastic from rivers and oceans, ultimately removing 90% of ocean plastic by 2040.

We combine in-house engineering expertise with cutting-edge technology, collaborating closely with operations and other technical teams to deploy systems that can truly make a difference. With our unique approach, we’re working on solving one of the planet's most pressing environmental issues—plastic pollution—and we need passionate, skilled people to help us turn this mission into reality.

Located in Rotterdam, the Netherlands, we are a fast-growing, international team that thrives on innovation, creative problem-solving, and commitment to sustainability. We are driven by our values of Innovation, Tenacity, Teamwork, Integrity, and Sustainability. These values guide us every day, ensuring we stay focused on our mission to clean up rivers and oceans worldwide. By joining our team, you’ll have the opportunity to contribute to this groundbreaking work, helping create a sustainable future for our planet.

About the Position

Your role will be critical in supporting and scaling our IT infrastructure to meet the needs of an expanding team. You will manage and optimize the use of a wide range of SaaS applications and cloud-based services, ensuring seamless integration and efficient performance across the organization.

Reporting to the IT Service Manager, you will help implement and enforce IT processes and policies to ensure security, compliance, and operational excellence. Your responsibilities will span from user support and onboarding to system administration and infrastructure management, with a strong focus on user experience and reliability. You will collaborate closely with cross-functional teams, proactively identifying opportunities for process improvement and helping to implement solutions that enable organizational growth.

In this dynamic environment, you will play an essential role in building a resilient IT ecosystem, ensuring that the team has the tools and support needed to focus on its core mission while maintaining a strong and secure IT foundation. The position involves hybrid working with two days per week at the Rotterdam office.

Your responsibilities

• Offering level 2 and 3 support to ensure the smooth operation of IT services for our 200+ users
• Implementing planned change requests and support enhancements to the IT infrastructure
• Ensuring uptime and reliability of systems by monitoring performance, resolving incidents, and performing preventative maintenance
• Documenting systems, technical procedures, and processes thoroughly to ensure consistency and broaden knowledge base coverage
• Collaborating with cross-functional teams to troubleshoot and resolve complex IT issues
• Maintaining compliance by enforcing security and architectural policies

You will have

• 3 - 5 years in IT support and/or system engineering
• Bachelor’s or Master’s degree in a relevant field
• Proficiency with Windows and Linux system administration
• Proficiency managing and supporting Microsoft Azure and Entra environments
• Strong knowledge of networking, security protocols, and data storage solutions
• Familiarity with Agile methodologies, ITIL practices and Jira and/or another issue tracking platform
• Knowledge of Python is a plus
• Experience with Salesforce or SAP is a plus

You will be

• Self-motivated, proactive, and able to take ownership of projects and tasks
• Intrinsically motivated to work on our ambitious and meaningful goal
• Possess excellent communication skills
• Able to work independently and are adaptable to a fast-paced, international work environment
• With a flexible and positive mindset, always seeking solutions and improvements

What's in it for you?

• Competitive salary reflective of the non-profit sector.
• Opportunities for career advancement and professional growth.
• Flexible working arrangements and a collaborative, supportive work environment.
• The opportunity to work on impactful projects with a global reach that directly contribute to the planet’s future.

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