IT Services Engineer 3

Who We Are   

Core Scientific is a leading provider of infrastructure for high-performance compute in North America. Our mission is to accelerate digital innovation by scaling high-value compute rapidly, efficiently, and responsibly.  We transform energy into high-value compute with unmatched efficiency at scale. The company is a $5 billion publicly traded company (NASDAQ: CORZ).  

We power AI, HPC, and other next-generation data center workloads demanding exceptional computing power, in addition to our digital asset mining operations.  We own and operate nine data centers in seven states, housing advanced infrastructure for our customers.  

What sets us apart? We have an entrepreneurial culture, a "can-do" and collaborative attitude, and we own and control our infrastructure. These strategic advantages enable us to maintain operational excellence, increase efficiency, and rapidly deploy cutting-edge innovations developed by our team of experts.  

Join us and accelerate your career alongside our groundbreaking journey. We seek smart, creative, and collaborative professionals who thrive in a fast-paced, result-driven environment. Ready to be part of something exceptional? Apply today and make an impact at Core Scientific.  

Title:  

IT Services Engineer 3 

Reports To 

Director, Information Technology  

The Job   

The IT Services Engineer is a senior technical and operational owner responsible for the design, reliability, automation, and continuous improvement of end-user IT services. This role oversees the core platforms and services that power the digital workplace, including Microsoft 365, identity and access management, mobile device management, endpoint services, and IT service automation. The ideal candidate has 15+ years of overall IT experience, including at least 5 years of hands-on technical support. 

Responsibilities  

End User & Workplace Services 

• Design and implement service offerings that ensure the operational health of end-user IT services 

• Ensure consistent, high-quality delivery of desktop, laptop, mobile, and collaboration services 

• Act as the escalation point for complex service issues and systemic platform challenges 

Microsoft 365 & Collaboration Platforms 

• Design, administer, and optimize Microsoft 365 services including: 

• Exchange Online 

• SharePoint Online 

• OneDrive 

• Teams 

• Microsoft Power Platform 

• Implement governance, security controls, and lifecycle management for M365 workloads 

• Partner with security and compliance teams to align M365 configuration with organizational standards 
   

Identity & Access Management 

• Own identity platforms and services including: 

• Entra ID (Azure AD) and other identity management platforms 

• Conditional Access 

• MFA 

• Identity lifecycle management (joiner/mover/leaver) 

• Design and maintain secure, scalable identity and access models 

• Integrate identity services with SaaS, on-prem, and cloud systems 
   

Mobile Device & Endpoint Management 

• Architect and operate Mobile Device Management (MDM) and endpoint platforms (e.g., Microsoft Intune, Jamf, and or others) 

• Define device standards, enrollment workflows, compliance policies, and patching strategies 

• Oversee Windows, macOS, and mobile device management strategies 
   

IT Services Automation 

• Drive automation-first approaches across IT services and operations 

• Develop and maintain automation using: 

• PowerShell 

• Microsoft Graph 

• Jira Service Management 

• APIs and workflow automation tools 

• Reduce manual effort, improve reliability, and accelerate service delivery through automation 
   

Service Improvement & Strategy 

• Identify opportunities to improve user experience, reliability, and operational efficiency 

• Deliver results against service roadmaps, technical standards, and best practices 

• Evaluate and recommend new tools, platforms, and approaches 

• Foster open, respectful, and professional communication directly within the team as well as with co-workers/ teammates and leaders across the organization.  

• Performs other duties as assigned. 

Qualifications 

Required 

• 10+ years of experience in IT services, workplace technology, or endpoint engineering 

• Deep expertise with Microsoft 365 and related cloud services 

• Strong experience with Identity & Access Management, including Entra ID / Azure AD 

• Hands-on experience with Mobile Device Management platforms (Intune preferred) 

• Advanced PowerShell scripting skills with real-world automation experience 

• Strong understanding of IT service operations and ITIL-aligned practices 

• Ability to operate independently and influence without formal authority 

Preferred  

• Experience designing or running large-scale enterprise IT services 

• Familiarity with Zero Trust security principles 

• Experience integrating ITSM platforms with automation workflows 

• Background in service desk operations or endpoint engineering 

• Certifications such as Microsoft, ITIL, or security-related credentials 

Location  

Austin, TX – On Site  

Travel   

Minimal travel may be required as needed.  

Work Environment 

This job operates in a professional office environment. This role routinely utilizes standard office equipment, including laptop computers and smartphones.  

Physical Demands   

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands, and lift up to 50 pounds.    

Position Type/ Expected Hours of Work   

This is a full-time, onsite position. General hours and days of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. some nights and weekends may be required.   

Supervisory Experience (Yes or No)  

No