IT ServiceDesk Agent

• Serve as the first point of contact for technical support via phone, email, and ticketing system.

• Diagnose and resolve hardware, software, and network issues; escalate complex cases as needed.

• Log and track support requests, ensuring timely updates and clear communication with clients.

• Support IT equipment setup, configuration, and remote troubleshooting.

• Collaborate with IT teams to enhance service quality and maintain high customer satisfaction.

• Experience in IT ServiceDesk or similar support role is a must, experience at least 2 years

• Strong knowledge of Windows OS, remote support tools, and help desk software.

• Excellent problem-solving, communication, and organizational skills.

• Customer-focused, able to work independently and in a team.

• Good English skills; German and relevant certifications (e.g. ITIL) are a plus.

We offer

• Employment contract for an indefinite period
• + 13th Salary
• Annual Bonus
• Flexible working time (core time 9-3:00)
• Home Office possible 2 days a week
• Extra days of leave
• Sick Days
• Recreation allowance
• Referral Program
• Travel allowance
• The third pillar of the pension scheme
• Support for professional and career growth, education and training

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.