IT Service Owner Teamcenter PDM System Tires (m/f/diverse) - REF89303O

We are seeking a highly skilled and experienced IT Service Owner for our Product Specification System Tires based on Teamcenter Platform (Siemens) to join our R&D IT team in Hannover, Germany. In this role, you will be responsible for ensuring high-quality service operations and development in alignment with ITSM standards and defined SLAs. You lead the activities of a global R&D IT service team consisting of internal and external members, managing day-to-day operations, support, maintenance, and continuous software development/customization of the service. This role includes steering infrastructure providers in the data center, supporting project initiatives, and driving operational excellence with a focus on optimal total cost of ownership.

IT Management & Leadership

• Coordinate global service activities to ensure seamless delivery.
• Control and manage the quality and efficiency of IT service delivery.
• Handle escalation processes with R&D IT and R&D Management.
• Foster skill and knowledge development within the service team.
• Oversee service infrastructure and ensure its reliability and scalability.

Application Development

• Analyze, design, and implement new customer requirements.
• Collaborate with stakeholders to translate business needs into technical solutions.

IT Operations & Governance

• Manage core ITSM processes including:
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
• Oversee software development activities related to the service.
• Ensure IT security and compliance with internal and external standards.

Application Operations & Support

• Analyze and resolve service-related incidents.
• Conduct root cause analysis for recurring issues.
• Develop mid- and long-term solutions to improve system stability and performance.

Quality & Standards

• Apply and evolve best practices in design, coding, testing, and documentation.
• Ensure high-quality deliverables aligned with enterprise standards.

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field
• Profound experience with Teamcenter customization is mandatory
• Minimum of 8 years of experience in application operations and sw development (JAVA, C/C++)
• Excellent project management and stakeholder management skills, including experience with methods such as SCRUM, KANBAN and Waterfall 
• Strong knowledge of ITIL framework and IT service management best practices
• Proven experience in service delivery and continuous improvement
• Advanced problem-solving and analytical abilities
• Strong communication skills, both written and verbal
• Ability to work effectively in a fast-paced, dynamic environment
• Ability to work in international, hybrid teams with international customers
• Fluency in English (spoken and written)

Applications from severely handicapped people are welcome.

We offer the following benefits:

• Potential to an out of Tarif salary contract
• 30 day of paid vacation per year 
• Attractive career development opportunities 
• We offer balanced working conditions by doing mobile work, working part-time, flexible working time as well as Sabbatical options
• Cross-Border mobile work options up to 40 days per year from other EU countries
• Company Pension plan
• Attractive employee benefits with discounts
• Diverse offers that support a better “work-family” balance (e.g. company childcare places and free emergency care for your children)
• Discounted offer for accessing sport facilities across Germany 
• A highly diverse environment across our location
• A new canteen on site with a variety of lunch options 

If this sounds like a perfect match for you and if you want to become the next supporter of our core values: Trust, for one another, passion to win and freedom to act - we are looking forward to receiving your application.

Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.

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