IT Service Operations Engineer BA OESL

We are looking for an IT Service Operations Engineer for our OESL Data Center & Cloud team. 

This role is responsible for overseeing the performance of partner organizations, managing IT service processes, supporting the implementation of new system projects and aligning with business and technology strategies.

Key Responsibilities:

• Service Management - Implement ITSM processes, enforce governance policies, manage service lifecycle, SLAs, and service catalogs in Data Center team.

• Project Coordination - Lead and support internal team system implementations and changes. 

• Partner  Management - Oversee our external partners  performance, SLAs, and incident/change/problem processes. Drive automation, cost optimization, and corrective actions with service owners.

• Bachelor's degree in Computer Science, Information Technology, or related field

• Minimum 3–5 years of experience in IT 

• Solid understanding of ITSM frameworks 

• Familiarity with IT governance and service lifecycle management.

• Experience in managing external IT service providers.

• Strong analytical, communication, and reporting skills.

• Project management experience is an advantage.

What we offer?

• Compensation package - 14th salaries plus performance bonus
• Lunch Allowance - in line with local regulation
• Flexibility - Flexible schedule, hybrid work.
• Home-Office - Employees received 1,00€ net for each Home-Office day, paid monthly.
• Work Abroad - Possibility to work abroad within the EU for 20+20 days per year (two different countries).
• Vacation days - 22 days per year + 3 extra days the following year (considering absenteeism). Seniority days added starting from 3 years in the company.
• Referral Bonus - A bonus of 500€ or 750€ (depending on the seniority of the candidate) is paid for each referral. 

Ready to drive with Continental? Take the first step and fill in the online application.