We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
Join our dynamic IT Service Desk team! As our company continues to expand at an exciting pace, we're looking for a dedicated and skilled individual for IT Service Desk role. This position is crucial for ensuring our employees receive top-notch technical support and that our service quality remains uncompromised as our user base grows. If you thrive in a fast-paced environment and are committed to delivering excellent service, this could be the perfect fit.
Responsibilities
Receiving and handling user requests in the scope of IT support
Preparation of user equipment, diagnostics of the technical condition of the equipment before sending it for repair
Creating user instructions and keeping them up to date
Access granting to internal services/applications
Administration of the corporate messenger and mail system
Keeping and maintaining IT Assets inventory
Maintaining and updating IT asset inventory, ensuring proper documentation and control
Assistance in device management
Assisting with the setup, maintenance, and improvement of audio-visual systems in meeting rooms
Requirements
Strong interpersonal and communication skills to interact effectively with technical and non-technical users.
Solid understanding of working within established company IT policies (access control, security, compliance, device usage rules) and following internal procedures consistently.
Confident, structured use of Jira (or similar ticketing/task system) with a responsible, detail-oriented approach: accurate categorization, clear documentation, ownership, prioritization, and orderly end-to-end task management.
Hands-on experience administering global corporate IT systems, including at least one cloud-based productivity and collaboration platform (e.g., Google Workspace or Microsoft 365), and/or identity and directory services (e.g., Azure AD / Entra ID, Active Directory, Okta or equivalents), as well as MDM solutions (e.g., ManageEngine or equivalents).
Ability to provision and manage user accounts according to company rules (role-based access, naming conventions, group membership, license assignment, onboarding/offboarding processes).
Proficiency in operating systems (Windows, macOS, Linux) and their installation, maintenance, and troubleshooting.
Experience diagnosing and resolving hardware, software, and network issues.
Familiarity with networking concepts (TCP/IP, VPN, DNS, DHCP, etc.).
Excellent problem-solving skills and ability to diagnose and resolve technical issues.
Experience with IT Asset Management systems and maintaining accurate asset records.
Ability to work independently in a self-driven role within a technology-focused organization.
Nice to have
Experience using AI – ability to compose prompts to obtain comprehensive answers; understanding of methods for corporate use of the tool.
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Applicable for Poland: Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request [email protected]. You may report a violation referred to in the Procedure under the terms specified therein.
