IT Service Desk Engineer

StellarTech, a fast-growing international product IT company, is seeking a proactive IT Service Desk Engineer who will assume full management and development of the IT Service Desk function. This role combines daily employee support with workflow optimization, implementation of automation tools, and improvement of IT service quality.

What You’ll Do:

• Full control of Service Desk processes: incident and request handling, onboarding/offboarding, equipment and access issuance.
• Ticket management: prioritization, structure, and response quality control.
• Single point of responsibility for IT support in the Cyprus/Poland office or remote.
• Process optimization: identifying bottlenecks, implementing automation, and simplifying workflows.
  

What We’re Looking For:

•  3+ years of experience in IT support/Service Desk/IT operations.
•  Fluent conversational English.
• Ability to work with ticket systems and prioritize tasks.
• Troubleshooting and logical thinking skills.
• Administration of Jira/Confluence/Google Workspace/Slack.
• Experience with SaaS and MDM systems.
  
• High level of responsibility and ownership (a sense of ownership over the results).
• Ability to work autonomously without micromanagement.
• Proactivity: suggesting improvements rather than waiting for instructions.

Nice to have:

• Scripting and automation skills.
• Knowledge of IT security basics.

Why You'll Love Working With Us:

• Innovative Environment: We're all about trying new things and pushing the envelope in EdTech.
• Freedom: Flexible role based either remotely or hybrid from one of our offices in Cyprus, Poland.
• Health: company-provided medical expense compensation.
• AI solutions: АІ subscription and other tools.
• Balance: Flexible paid time off, you get 21 days of annual leave + 10 bank holidays.
• Collaborative Culture: Work alongside passionate professionals who are as driven as you are.