IT Operations Specialist II at Crunchyroll

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

We seek a highly motivated, technically talented individual with a proven flair for customer service to join our IT Team. The Information Technology team supports tools and services for the corporate employee base. As an IT Operations Specialist, you will be responsible for super-serving our customers, promoting and maintaining IT Service availability, and participating in projects geared toward service improvements.

A Day in the Life of Our IT Operations Specialist

You will support local in-office teams as well as teams located around the world. In-office support includes prioritizing support requests from users of existing IT services and configuring and maintaining workstations. You will meet and partner with technical and non-technical staff to resolve their technical service issues. You will also gain experience collaborating with our other members worldwide, including Japan, France, Germany, India, Australia, and Moldova.

We are considering applicants for the location(s) of Los Angeles, CA.

About You

You are driven, technically proficient, love customer-facing interactions, have a track record of handling multiple systems, and effectively communicate with end users. You have the tenacity to keep systems functioning while building on your knowledge and suggesting improvements in the areas you support. Your work has a history of balancing priorities and enabling strategic decisions and scalability by leadership. If this sounds like you, we want to add you to our highly technical team!

Technology

Bachelors in a Technical field, or equivalent work experience
2+ years of proven Helpdesk or Workstation Support experience
Proficiency in solving Mac laptop and OS and PC workstation & Windows OS issues
Familiarity with a hosted or SaaS infrastructure and its configuration and maintenance
Google Workspace administration experience
Experience with trouble ticket tracking software

People

Strong written and verbal skills
Strong customer service-centric skills with the ability to effectively connect with both technical and non-technical team members

Process

Proficiency with Incident Management, including triaging, prioritizing, and resolving issues promptly, conforming to SLA guidelines
Proficiency with inventory management processes, including procurement, preparation, distribution, tracking, and recovery
Sensitivity toward handling and exposure of personal data and intellectual property
Demonstrable ability to work independently as well as on a dynamic team

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
Flexible time off policies allowing you to take the time you need to be your whole self.
Generous medical, dental, vision, STD, LTD, and life insurance
Health Saving Account HSA program
Health care and dependent care FSA
401(k) plan, with employer match
Employer paid commuter benefit
Support program for new parents
Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-onsite

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.

Pay Transparency - Los Angeles, CA

$66,211—$82,764 USD

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

IT Operations Specialist II