IT Operations Specialist

The IT Operations Specialist is a hands-on technical professional dedicated to maintaining, supporting, and optimizing the company’s IT infrastructure and office technologies. This role focuses on executing IT initiatives, providing seamless support across departments, and ensuring day-to-day operations are secure, efficient, and aligned with company standards. As a key partner to internal teams, the IT Specialist ensures that both technical and non-technical staff have the tools and environments they need to succeed.

Responsibilities:

IT Operations & Execution

• Assist in the execution of the IT Operations roadmap for office infrastructure, hardware rollouts, and business continuity.
• Enforce IT policies, standards, and security protocols across the organization.
• Identify bottlenecks in daily IT workflows and suggest practical solutions for improvement.

Office Infrastructure & Security

• Deploy, configure, and maintain AV systems, Meeting Rooms, CCTV/IP cameras, and physical security tools.
• Collaborate with workplace teams to support office expansions, space planning, and the digital employee experience.
• Coordinate with vendors for routine equipment procurement, maintenance, and support.

Network and Systems Administration

• Maintain and monitor office networks (firewalls, switches, Wi-Fi), ensuring reliable connectivity and endpoint security.
• Execute routine system backups and participate in disaster recovery testing.
• Assist in conducting risk assessments and resolving identified security vulnerabilities.

End-User & Stakeholder Support

• Provide timely troubleshooting and tier-2 support for internal stakeholders across the organization.
• Assist in communicating IT changes, system updates, and security awareness campaigns to staff.
• Collaborate cross-functionally to ensure teams adopt IT best practices and use provided tools effectively.

Automation and Process Optimization

• Help implement and maintain automations for HR, Finance, and Operations processes to increase productivity.
• Administer and support internal tools, collaboration platforms, and operational workflow systems.

Technical Support for Engineering Teams

• Serve as a reliable IT liaison for engineering, QA, and DevOps teams.
• Manage user access, permissions, software provisioning, and specialized environments required by technical staff.
• Assist in systems integration like SSO and Zero Trust

Mobile Device Management

• Setup policies for mobile devices
• Update device police in response to Common Vulnerabilities and Exposures
• Ensure that all IT Assets that can be managed by the current MDM are configured.

Requirements

• 2–4 years of hands-on experience in IT operations, system administration, or corporate IT support.
• Experience supporting diverse enterprise environments, including macOS, Windows, and office infrastructure.
• Proficiency in managing identity and access management (IAM), helpdesk platforms, and employee onboarding/offboarding workflows.
• Hands-on experience administering collaboration tools, project management systems, and security platforms (e.g., JIRA, ClickUp or similar).
• Foundational understanding of enterprise networking (VLANs, failover, basic routing) and endpoint security.
• Experience coordinating with external IT vendors and managing hardware inventory and tracking.
• Strong communication and customer service skills, with a collaborative approach to problem-solving and cross-functional support.
• Familiarity with automating basic operational workflows or integrating SaaS applications using low-code tools.
• Experience with MDM is a plus.
• Experience with AI tools governance is a plus.

Benefits

Why join Angkas?

• Freedom of work
• Work life balance
• Free meal and use of gym
• Opportunities for promotion
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology