Role:- IT Operations Practitioner
Qualifications and experience necessary:
· Degree in Computer Science (or equivalent)
· Minimum 3 years’ experience in an IT Application Support/Maintenance or Development environment
· Strong analytical skills
· Ability to multi-task in a fast paced environment
RESPONSIBILITIES:
· Provide second and third level troubleshooting and root cause analysis of production related incidents in accordance to the Service Level Agreements
· Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual
· Provide permanent fixes to defects that are identified in the application
· Provide and maintain Application Availability. This includes ensuring that the application is active and operating as defined in the Service Level Agreements
· Facilitate outage investigation/restoration of service to Production Environment. Organize and participate in conference calls, meetings, etc. needed to facilitate the investigation of Production outages/problems and the subsequent restoration of service.
· Work with third party vendors to resolve and/or implement patches for the resolution of defects related to third party software
· Participate in Production Operations Support including Application Monitoring, Maintenance and Restoration activities
· Establish and practice business continuity and disaster recovery procedures to ensure recovery capability
SKILLS REQUIRED:
Mandatory:
· Java / J2EE
· Java Script
· Web Application Framework ( preferably SPRING)
· Web services ( SOAP, XML)
· UNIX
· Weblogic server
· PL/SQL / Stored Procedure
· Oracle DB (Working Knowledge)
Other Preferences
· Informatica
· Crystal Report
· Build Forge ( Scheduling application)
All your information will be kept confidential according to EEO guidelines.
