IT Operations Practitioner

Role:- IT Operations Practitioner

Qualifications and experience necessary:

· Degree in Computer Science (or equivalent)

· Minimum 3 years’ experience in an IT Application Support/Maintenance or Development environment

· Strong analytical skills

· Ability to multi-task in a fast paced environment

RESPONSIBILITIES:

· Provide second and third level troubleshooting and root cause analysis of production related incidents in accordance to the Service Level Agreements

· Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual

· Provide permanent fixes to defects that are identified in the application

· Provide and maintain Application Availability. This includes ensuring that the application is active and operating as defined in the Service Level Agreements

· Facilitate outage investigation/restoration of service to Production Environment. Organize and participate in conference calls, meetings, etc. needed to facilitate the investigation of Production outages/problems and the subsequent restoration of service.

· Work with third party vendors to resolve and/or implement patches for the resolution of defects related to third party software

· Participate in Production Operations Support including Application Monitoring, Maintenance and Restoration activities

· Establish and practice business continuity and disaster recovery procedures to ensure recovery capability

SKILLS REQUIRED:

Mandatory:

· Java / J2EE

· Java Script

· Web Application Framework ( preferably SPRING)

· Web services ( SOAP, XML)

· UNIX

· Weblogic server

· PL/SQL / Stored Procedure

· Oracle DB (Working Knowledge)

Other Preferences

· Informatica

· Crystal Report

· Build Forge ( Scheduling application)

All your information will be kept confidential according to EEO guidelines.