IT Operations Manager

Job Description:  Computer Operations Manager - FDOT

Location: Celebration, FL 34747

Work Mode: Onsite (5 Days a Week)

Type: Contract

Summary:
Leadership role overseeing and managing the daily activities of the technical operations team to ensure reliable, secure, and efficient delivery of IT services for the Florida Department of Transportation (FDOT) environment. Focuses on SLA management, continuous improvement, infrastructure deployment, and user support.

Key Responsibilities:

• Operations & Service Delivery: Lead daily IT service delivery and team activities (scheduling, monitoring, incident response). Manage system performance, implement operational standards, oversee IT asset lifecycle (desktops, servers), and implement IT Service Management (ITSM) processes (Incident, Change, etc.). Coordinate software rollouts and patch management.

• Compliance & Planning: Ensure compliance with security standards and policies. Contribute to business continuity/disaster recovery planning and integrate new technologies.

• Team Leadership: Lead, mentor, and develop supervisors and technical staff. Drive continuous improvement and monitor/improve service desk performance and customer satisfaction.

• Technical Support: Provide advanced computer and user support (installation, configuration, troubleshooting, network/telephony support). Manage service ticket queue and provide on-site support.

Qualifications

• Education: Bachelor’s Degree in Computer Science/related field OR equivalent work experience.

• Experience: Minimum 7 years of IT work experience with proven experience managing production and operations support teams.

• Physical: Ability to lift up to 50 lbs and perform physical tasks (climb, squat, bend) in all weather.

• Key KSAs: Strong Leadership, Problem Solving, Initiative, Communication, Team Building, and Decision Making skills.

All your information will be kept confidential according to EEO guidelines.