IT & Operations Lead

About Music.AI

Music.AI, the company behind Moises, is a fast-growing Series A startup with over 60 million users in 190+ countries. Named Apple’s iPad App of the Year in 2024, Moises is redefining how people create, learn, and collaborate through music.

We’re a global team of musicians, engineers, designers, and creators who believe technology should empower, not overwhelm, those at the heart of music.

We have offices in Salt Lake City, Utah (US), and João Pessoa, Brazil (BR). For this role, we’re looking for someone based in João Pessoa to join us on-site and support both local and global operations.

Join us and work at the exciting intersection of Music and AI!

About the Role

We’re seeking a versatile IT professional to lead and maintain our technology infrastructure while ensuring seamless IT operations across a growing international company.

Based in João Pessoa, you will balance hands-on technical work with management and operational leadership, including mentoring our current part-time IT support. You’ll oversee local and global IT systems, manage vendors, maintain hardware/software, and ensure security and compliance.

This role is perfect for someone who thrives in a dynamic, fast-paced environment, loves solving technical problems hands-on, and can also make strategic IT decisions to support a growing team.

Key Responsibilities

Infrastructure & Hardware Management

• Install, configure, and maintain laptops, desktops, servers, and network equipment (macOS, Windows, Linux).
• Manage IT inventory, licenses, and assets; track full lifecycle from procurement to disposal.
• Maintain AV setups and facility automation systems.
• Lead IT projects for office setup, expansion, and technical upgrades.
• Provide hands-on support and guidance to part-time IT support staff.
  
  

Access & Security

• Manage user access to systems, applications, and cloud platforms.
• Maintain onboarding/offboarding workflows and role-based access controls.
• Monitor logs, audit permissions, and implement cybersecurity best practices.
  
  

Software & Tools

• Manage SaaS subscriptions, renewals, and integrations (Google Workspace, MDM, antivirus, etc.).
• Troubleshoot technical issues both on-site and remotely.
• Maintain IT documentation, standards, and knowledge bases.
  
  

Vendor & Partner Management

• Evaluate and coordinate with hardware, software, and service vendors.
• Support contract negotiations, renewals, and vendor performance tracking.
  
  

Operations & Strategic Planning

• Develop IT budgets and procurement strategies aligned with business growth.
• Identify opportunities for process improvements and automation.
• Align IT initiatives with company expansion and operational needs.
  
  

Minimum Qualifications

• 5+ years of experience in IT operations, systems administration, or IT management.
• Strong hands-on technical skills in hardware, networks, and SaaS ecosystems.
• Experience managing small teams or contractors.
• Fluent English (Portuguese a plus).
• Strong problem-solving skills, attention to detail, and ability to work independently.
  
  

Preferred Qualifications

• Experience in startups or fast-scaling environments.
• Familiarity with AV/studio infrastructure.
• Scripting knowledge (PowerShell, Bash, or similar).
• Vendor management and contract negotiation experience.
  
  

What You’ll Get

• The opportunity to be at the forefront of the convergence between technology and music.
• Competitive Pay.
• Flexible Paid Time Off.
• Paid parental leave.
• Monthly Wellness Stipend.
• Access to learning and development opportunities.
• A dynamic, creative, and supportive work environment with a diverse team of talented professionals.