IT Operations Expert (She/He/They)

Location: Warsaw/Poland, occasional onsite visits in Frankfurt would be beneficial

At Capco Poland, we’re not just another consultancy - we’re the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management.

Our secret?

A culture that’s fast, flexible, and fiercely entrepreneurial. We move quickly, think creatively, and always put our people first.

We’re passionate about growth - both for our clients and ourselves - and that means attracting the very best talent to join us on this exciting journey.

We’re proud to be:
• Trailblazers in banking, payments, capital markets, wealth, and asset management
• Champions of an agile, nimble, and innovative work environment
• Dedicated to building a team of top-notch professionals who share our drive and vision

Overview

Capco is seeking an experienced IT Operations Expert to support the Cockpit IT team within the Strategic Program: Operational Stability. The ideal candidate brings strong ITIL expertise, hands‑on ServiceNow experience, and the ability to translate operational requirements into scalable, high‑quality solutions.

Key Responsibilities

• Design and further develop Incident Framework and ensure its implementation in ServiceNow.
• Evolve Incident, Problem, and Change Management processes and translate improvements into ServiceNow configurations.
• Produce clear, high‑quality documentation (process descriptions, presentations, SharePoint content).
• Review incoming materials for completeness, accuracy, and alignment with Operations & Monitoring standards.
• Collaborate with stakeholders across IT and operations to ensure seamless process integration and operational stability.

Professional Qualifications

• University degree in a relevant field (e.g., IT, Computer Science) or equivalent professional experience.
• Extensive experience in IT operations, with strong understanding of application architecture and service management principles.
• Advanced knowledge of ITIL processes and practical experience applying them in enterprise environments.
• Hands‑on expertise with ServiceNow, including process configuration and operational workflows.
• Fluent in English, both written and spoken.

Key Competencies: ITIL, Service Now

ONLINE RECRUITMENT PROCESS STEPS

• Screening call with the Recruiter
• Hiring Manager Technical Interview
• Feedback
• Offer

We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on diverse projects.