IT Operations Engineer - L3 (m/w/d)

To strengthen our User Support Services team, we are looking for an enthusiastic and skilled IT Operations Engineer who is passionate about operational excellence, service quality, and continuous improvement.

Your Responsibilities: 

As an IT Operations Engineer, you will play a key role in delivering a high‑quality digital workplace experience to our users across the Benelux region. Your main responsibilities include:

IT Support & Operational Excellence: 

• Deliver high‑quality IT support to end users, both remotely and on‑site when required, ensuring business continuity and user satisfaction.
• Act as second‑ and third‑line support for IT incidents, service requests, and technical guidance.
• Contribute to our digital workplace strategy by supporting and improving daily IT operations.

Service Ownership: 

• Serve as the Service Owner for existing or future Digital Workplace–related services, such as:
  • Media4Display narrowcasting
  • Cloud PBX solutions
  • Mobile & rugged device management
  • SharePoint
• Drive continuous improvement by identifying recurring issues and proposing sustainable solutions.

Is This Role for You?

As an IT Operations Engineer, you take on a central role in ensuring the stability, availability, and performance of our end‑user IT environment.
You act as a technical expert for workplace platforms, daily operations, and support processes.

What You Bring: 

• Proven experience in IT support or service desk roles, ideally within a global or multi‑site organization.
• Strong knowledge of:
  • Windows OS
  • Active Directory
  • Microsoft 365
  • Networking fundamentals
  • Endpoint management
• Experience with:
  • SCCM
  • Intune
  • Scripting (PowerShell)
• Excellent troubleshooting skills, communication abilities, and customer‑service mindset.
• Strong time management, priority handling, and ability to work independently.
• Experience with ITSM tools and asset management systems.
• Fluency in English and Dutch (French is an asset).
• Valid driver’s license.
• A relevant degree in technology (or related field) with a focus on IT.
• Certifications such as ITIL, MCITP, or CompTIA A+ are considered a strong advantage.

Working Conditions: 

• On‑site position
• 32 - 40 H/ week (Monday to Friday)

All our positions are open to people with disabilities