IT Operations Analyst

Englewood , United States

AI overview

Act as a liaison between business stakeholders and IT while managing Level 1 triage for IT issues, all within a hybrid work environment.

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health.

Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.

Because #Greattech, needs #GreatPeople, like you

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a IT Operations Analyst to work in Englewood, NJ with our global client. This is a hybrid position, working onsite 2 days per week.

Rate: $40/hr

Responsibilities:

  • Act as a liaison between business stakeholders and IT department to ensure any IT related requests, etc. are managed accordingly.
  • Perform Level 1 (L1) triage for incoming IT related issues/requests and ensure they are managed accordingly.

Requirements:

  • 3+ years of experience as a business analyst.
  • Strong communication skills.
  • Strong critical thinking and analytical skills.
  • Basic knowledge of IT Service Management, with proven experience understanding ITIL basics/fundamentals.
  • Previous experience working in the IT space, either functional or technical.

Why NTT DATA?   

Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities.

NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include telecommunications, finance, industry, utilities, energy, public administration and health. In the US we are specifically a part of NTT DATA EMEAL, with 38,000 employees across 25 countries and a revenue of 3 billion euros.The integration in the EMEAL region is a fundamental step toward operating as one NTT DATA globally, which aims to simplify and strengthen the organization, reflect its shared vision and values, as well as enhance greater and more seamless collaboration under a single NTT DATA brand.    Our mission? Offer technological solutions, business, strategy, development, and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.     Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.     Come join us! Because #Greattech, needs #GreatPeople, like you. 

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$40 per hour
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