IT Operations Analyst II

POSITION OVERVIEW

The IT Operations Analyst will be responsible for supporting all operational aspects of the Zelis payment processing system

KEY RESPONSIBILITIES

• Support all operational aspects of the Zelis payment system; inclusive of monitoring the system to ensure accurate file import and export
• Troubleshoot files that error out and other Production related issues; escalate time-sensitive solutions as needed
• Utilize LINQ and/or SQL to analyze incidents and problems and develop scripted solutions
• Troubleshoot Production client issues including but not limited to file structure, data integrity, load failures, and file transmission failures while utilizing tools such as LINQ or SQL to research and correct.
• Develop automated solutions to frequent issues, interfacing with the Automation team as needed
• Communicate with clients and channel partners for Production resolution/ticket closure
• Maintain awareness of and ensure adherence to Zelis standard regarding privacy
• Builds strong, trusting team relationships within the Operations Department and across the organization, System Support, Development Support, DBA/SQL, Client Services and Quality Assurance to maintain client satisfaction

TECHNICAL SKILLS / KNOWLEDGE

• Ability to be part of a rotating on-call schedule to address escalated issues off-hours
• Has foundational proficiency in ensuring seamless system operations; inclusive of backend processing, payment routing, processing, and security measures.
• Has developed an understanding of SQL query language; ability to learn new query languages as needed
• Intermediate knowledge of various transmission protocols including FTP and SFTP
• Participates in Maintenance/Release activities, develops maintenance windows, brings Application up and down; performance release verification; maintains internal/external notifications throughout
• Assists in training other Operations Analysts regarding the standard operating procedure, internal applications, and project knowledge
• Additional duties as assigned by supervisor

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• Experience monitoring and managing a .NET application a plus
• 4-year college degree of 4 years of experience in a related field is required
• Health insurance claim adjudication knowledge a plus
• Experience with different file formats (fixed length, delimited, XML) a plus
• Experience working in a SQL DBMS environment a plus
• Experience utilizing third-party automation software a plus

D ISCLAIMER

 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.