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American Operations Corporation

IT Operational and Technical Support Program Manager

Dahlgren , United States

AI overview

Oversee IT Operations across the project and serve as the central communication point while ensuring quality control and stakeholder collaboration.

The IT Operational and Technical Support Program Manager will oversee the seamless functioning of IT Operations across the project. Serve as the central point of coordination and communication for all IT Operations activities, facilitating collaboration and information exchange between various stakeholders. Monitor the quality control to include Contractor personnel performance and quality of products in support of the project.

REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE:

  • Ensure smooth operation of IT Operational across all departments, including:
    • Technical and IT Operational support
    • Cybersecurity and Traditional security support
    • Assessment and Authorization Assessments
    • Helpdesk and end-user support
    • Application and database development
    • Automation support
    • Telecommunications support
    • Information Managements support
    • Digital transformation support
    • Logistics support
    • Business process support
  • Coordinate and communicate all IT Operations activities, including planned and unplanned events, to keep program stakeholders informed about potential impacts and resolutions.
  • Serve as the primary point of contact for all IT Operations activities of the project, facilitating collaboration and information exchange between various stakeholders.
  • Develop and maintain a comprehensive understanding of IT Operations project workflow, activities, and their interdependencies, identifying potential risks and opportunities for improvement.
  • Provide regular updates and reports to the HQ office and Customer on all IT Operations activities, performance, and issues.
  • Demonstrated experience planning, coordinating, and executing the required activities to support documentation to meet the project and Customer’s data compliance requirements (e.g., legal, data policy).

Requirements

REQUIRED EXPERIENCE

  • 10+ years of related experience with at least five (5) years in DoD or Navy IT systems.
  • Must have knowledge of DoD contractual process.
  • 5+ years of experience managing teams of 50+ people
  • Security Clearance Level: Secret required, Top Secret preferred.
  • US Citizenship Required.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability

Perks & Benefits Extracted with AI

  • Health Insurance: Health Care Plan (Medical, Dental & Vision)
  • Short Term & Long Term Disability: Short Term & Long Term Disability
  • Paid Time Off: Paid Time Off (Vacation, Sick & Public Holidays)
American Operations Corporation

Since its founding in 1983, American Operations Corporation has been a proud and successful small business supporting a wide range of government programs and facilities. On its own and through innovative partnerships with other businesses, American Operations Corporation has established a record of past performance that provides the capabilities to support a number of services to the federal government.American Operations Corporation’s success in winning work is based on our ISO 9001:2015 certified capture and proposal process. American Operations Corporation provides these services where American Operations Corporation is a named operations partner in a specific procurement.AOC is a **A certified Service-Disabled Veteran-Owned Small Business** and **An ISO 9001:2015 Quality Certified Company**.AOC is an EEO employer and does not discriminate on the basis of race, religion, disability, veteran status, gender or sexual orientation.“The contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.”

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