IT Onsite Support Engineer ( m/w/d)

Mission Overview : 

As part of an onsite support reinforcement, we are looking for an IT Onsite Support Engineer (1st/2nd level) to provide daily end-user assistance on site.

Main Responsibilities : 

• Provide support to end-users on workstations and mobile devices
• Installation, replacement, relocation, and removal of IT equipment
• Troubleshoot hardware and software incidents
• Support for monitors, printers, scanners, and docking stations
• Receive, inventory, prepare, and install IT equipment
• Provide clear and timely feedback to users and ensure proper ticket updates

Expected Profile :

• Minimum 3 years of onsite IT support experience
• Excellent customer service and communication skills
• Ability to work independently and take initiative
• Organized, professional, hands-on approach
• Candidate already trained / able to onboard quickly

Required Languages :

• Fluent English & Danish (mandatory)

Technical Skills Required

• Onsite IT support (1st / 2nd level)
• Windows environment / Office 365
• Azure & Entra ID
• Apple ecosystem support: Mac, iPhone, iPad
• iTunes
• JAMF (strong asset)
• Hardware support: PCs, Macs, printers, scanners…
• Ticketing tools (ITIL)

Working Conditions : 

• Working hours: 09:30 – 18:00
• 1-hour lunch break (no support required during lunch)
• Fully onsite presence required
• Workload: Full time (4 or 5 days/week)

All our positions are open to people with disabilities