IT Officer

Duty Station: San José, Costa Rica

Type of employment: Part-time

Duration of contract: 12 months with possible extension

Work model: Hybrid – combines work in the office and remote work

Line Manager: Head of Regional Office

Monthly Gross Salary: 736 USD

In People in Need, we believe that people everywhere in the world should have the right to make decisions about their lives and to share the rights expressed in the Universal Declaration of Human Rights.

PIN is one of the key organizations from the Central European region supporting human rights defenders and independent media within our Centre for Human Rights and Democracy (HRD). The HRD’s primary goal is to support independent individuals and groups in repressive and fragile environments who are the target of persecution, harassment, or arrests because of their opinions or activities, and to strengthen civil society in countries that are going through democratic transformation.

Although our Latin American (LATAM) program is located in San Jose, Costa Rica, we all belong to the larger HRD team, united by a shared vision and common goals.

As IT Officer you will be responsible for providing IT support to the Centre of Human Rights Department in Latin America, based in Costa Rica. You will ensure the timely resolution of IT-related issues, maintenance of office equipment and systems set up. You will work in close collaboration with the Headquarters IT department, programme teams, and other operational staff to develop coordinated approaches and joint solutions.

Your duties and responsibilities:

• Manage day-to-day IT operations, including installation, configuration, maintenance, and backup of software, computers, and office equipment.
• Provide technical support and maintenance for IT, office, and communication systems.
• Maintain an up-to-date inventory of IT assets, licenses, and service materials.
• Assist Procurement Officer in IT-related procurements, including identifying suppliers and liaising with local vendors such as communication service providers, electricians, and other IT-related suppliers.
• Train and support staff in the effective and secure use of technologies and digital tools.

Requirements

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering or related field.
• 1-2 years of relevant professional experience.
• Hands-on experience troubleshooting end-user issues (hardware, software, connectivity and related).
• Proven experience in network, systems, MS Office, and web-based information systems.
• Knowledge of Android and iOS platforms.
• Excellent interpersonal skills and ability to work in a multicultural environment.
• Ability to manage stress and maintain professionalism in challenging situations.
• Demonstrates commitment to humanitarian values and confidentiality.
• Fluent Spanish and English proficiency at B2 level or above.
• Applicants must be legally authorized to work in Costa Rica (citizenship or valid work permit).

Benefits

We offer:

• Well - established organization: Possibility to work in an NGO with an international outreach.
• Meaning: The meaningful job in a team of experienced and highly motivated people.
• Flexibility: Flexible working hours and the possibility to work partly from home (hybrid work model)
• Time Off: 25 days of paid leave per year and 3 sick leave days.
• Remuneration: monthly salary of 736 USD, Severance clearance yearly.
• Contract: 12 months with possible extension.

Interested candidates are encouraged to send their CV and cover letter (up to 1 page) in English.