IT & Network Operations Engineer - Dallas

About the IT Team

We are a tightly-knit, high-performing team dedicated to delivering exceptional customer experiences while driving growth opportunities company-wide, all while prioritizing security. Our mission is to streamline workflows, address challenges promptly, optimize processes, enhance automation for increased productivity, facilitate rapid onboarding of new team members, explore and adopt innovative software and hardware solutions, and refine our SaaS infrastructure. Despite being a small team within a rapidly evolving startup, we remain agile and ready to take on additional responsibilities at a moment's notice, ensuring that our colleagues receive top-notch support and service.

About This Role

We’re looking for someone who’s excited to wear multiple hats and make an impact across both IT and network operations in the Dallas metro. Based primarily in our Richardson office, you’ll be the go-to person for making sure new hires are set up for success with the right equipment, tools, and access from day one. You’ll also be the first call when day-to-day IT issues pop up, helping the office run smoothly.

But that’s just one side of the role. You’ll also be out in the field, supporting our operations sites around the DFW area. That could mean installing and configuring networking equipment indoors and outdoors, verifying cabling, or troubleshooting site connectivity issues. It’s a mix of problem-solving, hands-on technical work, and people-focused support — all critical to keeping our teams connected and moving fast.

If you’re someone who loves variety, thrives on solving puzzles, and enjoys both office and field work, this is a role where you’ll see the impact of your work every day.

Responsibilities:

Our ideal candidate has a technical background, has experience in a customer support or IT admin role, and understands the day-to-day aspects of an IT organization, especially in a high-growth startup with ever-changing requirements.

• Troubleshooting for all IT-related topics and in-depth research to find the best technical solutions.
• Administering a wide variety of SaaS apps; provision/modify/remove access as needed.
• Ordering/procuring equipment, maintaining vendor relationships, and inventory management for all IT hardware and software.
• Partner with all business units and collaborate on projects.
• Deploy networking equipment ranging from custom ethernet cabling, up to switches and firewalls, preferably with prior experience troubleshooting wired and wireless network issues.
• Able to communicate effectively and concisely to the entire company.
• Supporting a global workforce, partnering with overseas IT teams, both employees and consultants.
• Analyze existing processes, suggest and make improvements, and implement business processes where none exists.
• A desire to learn and expand your horizons; take on new challenges as the business scales and things break.
• Willingness to go above and beyond what is listed in this description; as the company grows, so will the role.

Requirements:

• 5-star customer service mindset.
• Excellent verbal and written communication skills.
• Excellent teamwork skills.
• Familiarity with macOS, Windows, Linux, iOS, and Android devices.
• Ability to administer software applications on a day-to-day basis.
• Capable of managing AV hardware and software, including Google Meet and other video conferencing software.
• Knowledge of networking concepts such as DHCP, TCP, UDP, STP, 802.1x, SD-WAN, and Zero-Trust.
• Familiarity with Layer 1, 2 and 3 network infrastructure (various cabling standards, firewalls, switches, Access Points).
• Familiarity with networking equipment CLI's across multiple vendors
• Flexible work schedule; we take every opportunity to succeed as a company - sometimes that means early mornings, late nights, and unexpected phone calls and Slack messages outside of typical working hours.
• Ability to lift 50 lbs over short to medium distances, carry light loads up and down stairs, crouching or crawling as the situation demands.

Desired Skills/Experience:

• 3-5 years experience in a related IT Engineering Role
• BS in Computer Science, Information Systems, or similar experience.
• Fearless when it comes to troubleshooting or determining root cause.
• A love of documentation and process improvement.
• Demonstrate that you continue to keep your knowledge and skills up to date