Job Title: IT Manager
Reports to: SVP of Customer Success
Role Summary
The IT Manager at inKind is responsible for building, operating, and continuously improving our internal IT environment to support a fast-growing, late-stage startup. This role blends hands-on technical execution with people and vendor management to ensure employees have reliable, secure, and well-supported technology.
You will own day-to-day IT operations across corporate infrastructure, identity and access management, endpoint management, SaaS tooling, and help desk support. As the company scales, you’ll help define processes, policies, and systems that improve reliability, security, and employee experience—while remaining close to the work yourself.
This is a highly collaborative role that works across all departments to ensure technology enables productivity rather than becoming a bottleneck.
Who You Are
- Operationally focused: You enjoy keeping systems running smoothly and improving them over time
- Hands-on and accountable: You’re comfortable owning IT issues end-to-end, from troubleshooting to resolution
- Detail-oriented: You understand that small operational details have outsized impact on employee experience
- Self-sufficient: You can manage your own workload, prioritize effectively, and ask for help when needed
- Service-minded: You view IT as a partner to the business, not just a support function
Responsibilities / Essential Functions
IT Operations & Support
- Own and manage day-to-day IT operations, including corporate infrastructure, SaaS tools, endpoint support, and help desk workflows
- Provide hands-on technical support for in-office and remote employees, including onboarding and offboarding
- Define and deliver a consistent IT service experience for employees, including in-office technology (WiFi, conference rooms, AV)
Identity, Devices & Security
- Administer the organization’s identity and access management systems, including role- and group-based access controls
- Implement and maintain mobile device management (MDM) and corporate asset management programs
- Develop, document, and enforce IT policies, security practices, and acceptable use standards
- Support cybersecurity best practices related to endpoints, access controls, and employee tooling
Tools, Vendors & Budget
- Manage core productivity and collaboration tools (Google Workspace, Microsoft 365, Slack, etc.)
- Own vendor relationships for IT services and software; assist with renewals, evaluations, and cost optimization
- Track IT spend and support budgeting and forecasting as the company grows
Team & Process Development
- Help define IT processes, documentation, and standards as the organization scales
- Recruit, onboard, and manage future IT support staff as needed
- Continuously identify opportunities to improve reliability, security, and employee experience
Minimum Qualifications
- Bachelor’s degree in Computer Science, IT Administration, or a related field—or equivalent practical experience
- 5+ years of experience in IT operations or IT support roles, with 1–2+ years in a people or project leadership role
- Strong experience supporting a hybrid workforce across macOS and Windows environments
- Hands-on experience administering Google Workspace, Microsoft 365, Slack, and similar SaaS tools
- Experience implementing and maintaining MDM solutions (e.g., JAMF, Rippling, VMware AirWatch)
- Working knowledge of cybersecurity best practices for endpoints, access management, and employee tooling
- Strong communication skills with a customer-service mindset
Preferred Qualifications
- Experience implementing or working within an IT Service Management (ITSM) framework
- Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar
- ITIL v4 Foundation certification (or equivalent experience)
- Experience supporting teams in a startup or high-growth environment
Some of our Benefits:
- Generous PTO and company holiday policy + company paid Short Term Disability
- 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost
- Child Care Benefits and generous parental leave
- Dog-friendly workspace in a secure building with great views of downtown Austin
- Daily lunches and snacks
Compensation
$120,000 – $135,000 DOE + Benefits
inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.
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