ABOUT US

Fashion Nova is an inclusive, fashion-forward, and trend-driven apparel and lifestyle brand that celebrates all dimensions of confidence. Our diverse range of brands includes offerings for women, men, curve, luxe, sport, swim, beauty, and kids. We are dedicated to spreading positivity and creating exceptional experiences for both our customers and employees.

At the heart of Fashion Nova is our ability to operate at a dynamic and efficient pace while we grow our footprint and influence. FN Logistics is an integral part of those operations, driving our ability to operate at scale with speed and precision. We pride ourselves on being one of the fastest fulfillment centers in the US, ensuring seamless delivery and top-notch service to our valued customers.

OVERVIEW

Oversees the IT operations department at the Fashion Nova Distribution Center.   The IT Manager’s staff is responsible for supporting   the company’s warehouse computer systems, RF devices, workstations, mobile devices, printers, data communication networks and related application programs. It is typically the responsibility of IT Manager to hire, train and evaluate IT staff, assign tasks, and arrange schedules that supports 24 hour a day 7 days a week operation. In addition, the IT Manager performs assessments on company systems to ensure proper operations and to identify any issues that need to be addressed. The IT Manager reports to the Director of IT Operations and is responsible for all level one IT support for the distribution center.   

RESPONSIBILITIES

• Provide level one IT support for all systems in the distribution center.
• Administer, manage and maintain the end-user computing systems.
• Troubleshoot and maintain network connectivity including wireless connectivity.  
• Manage and administer Google/Windows/Apple environments, enterprise Mobile App Store, device enrollments and resolve complex mobile OS specific issues.
• Continual monitoring of incidents and tickets ensuring service levels are met.
• Ensure high availability for all IT systems that support the material handling equipment. 
• Track and maintain appropriate levels of hardware inventory to support the operations of the distribution center.
• Update and maintain accurate the inventory tracking system.
• Manage and maintain MDM tools such as JAMF and SOTI MobiControl
• Partner with other business functions to evaluate, prioritize and resolve new issues & problem scenarios.
• Owns the escalation triage process for critical issues, both internally and externally.
• Selecting staff and providing work assignments.
• Directing the work of information technology personnel, setting priorities, and coordinating their activities.
• Evaluating and verifying employee performances through performance evaluation techniques.
• Monitoring, patching, and maintaining compute systems using tools such as NinjaOne or WSUS.
• Responsible for equipment repair and replacement of information technology components.
• Responsible for the IT purchasing at the distribution center.
• Diagnosing and resolving problems with malfunctioning components
• Responsible for the scheduling of the IT staff to ensure coverage for 24-hour operations.  
• Support Warehouse Execution System (WES) – COFE
• Support Warehouse Management (WMS) – Koerber

ROLE REQUIREMENTS

• Bachelor’s degree in computer science, Engineering or related discipline or equivalent education and experience.
• 7+ years of experience as an IT Manager in a distribution center 
• 7 years of experience supervising individuals or teams.
• 10+ years of experience working with warehouse and distribution center systems.
• Strong customer service skills
• Strong understanding of material handling equipment and its peripherals including pack stations, printers, mobility, and RF devices.
• Familiarity with warehouse management software.  
• Strong understanding of best practice IT Service Management including the ITIL framework.
• Excellent interpersonal skills - ability to communicate with all levels in the company.
• Ability to manage and implement MDM technologies.  
• Strong understanding of networking, WIFI, and other infrastructure technologies.  
• Strong understanding of WMS and WES systems

Working Conditions 

The working conditions described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In certain assignments, an employee may occasionally work near moving equipment and be exposed to toxic or caustic chemicals, biological hazards, airborne fumes, outdoor weather conditions and loud, prolonged noise.

Physical Requirements

• Able to reach and extend both arms to full length without restrictions.
• Able to bend, twist, reach, and lift up to 50 pounds without restrictions.
• Able to work with both hands without restrictions.
• Able to sit/stand for long periods (8-12 hours) without restrictions.
• Ability to ascend and descend staircases without restrictions.

This position description is not designed to cover or contain a comprehensive or exhaustive listing of activities, duties, or responsibilities that are required of the employee for this position. Similarly, the listed activities, duties, or responsibilities may change at any time with or without notice. 

Employees are expected to regularly review their position descriptions and ensure that they are executing the essential functions at a level that meets or exceeds the expected performance outcomes.

By signing below, you acknowledge receipt of this job description and confirm that you have reviewed this document with your manager or supervisor.