IT Manager - Bilingual (English/Korean)

• The ideal candidate will lead cross-functional technology initiatives, manage end-to-end POS projects, and ensure seamless integration of IT solutions across franchise operations

• The ideal candidate will lead cross-functional technology initiatives, manage end-to-end POS projects, and ensure seamless integration of IT solutions across franchise operations
• Lead the planning, execution, and delivery of POS system implementation and upgrade projects across multiple franchise locations
• Collaborate with cross-functional teams including Operations, Finance, and Marketing to align IT solutions with business objectives
• Manage vendor relationships, negotiate contracts, and oversee third-party service providers for POS hardware and software
• Ensure system reliability, data integrity, and compliance with data privacy and security standards
• Provide technical leadership and support for store-level IT infrastructure, including network, hardware, and troubleshooting software
• Develop and maintain documentation for system configurations, workflows, and standard operating procedures
• Analyze business requirements and recommend technology solutions to improve operational efficiency and customer experience
• Monitor and manage IT budgets, project timelines, and resource allocation
• Train and support franchise staff on POS systems and related technologies

• 7+ years of IT experience, with at least 2 years in a managerial or project leadership role
• Hands-on experience managing POS system rollouts (e.g., QU, PAR, NCR, Toast, Revel, etc.) 
• Strong understanding of operations, including order management, inventory, and customer engagement systems
• Excellent project management skills with experience using tools like Jira, Asana, or MS Project
• Strong communication and stakeholder management skills
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities

Preferred Qualifications

• Experience with mobile ordering, self-service kiosks, or digital payment integrations.
• Familiarity with data analytics platforms and reporting tools (e.g., Power BI, Tableau).
• Knowledge of compliance standards such as PCI-DSS and data privacy regulations (e.g., CCPA, GDPR).
• Bilingual in English and Korean

All your information will be kept confidential according to EEO guidelines.

 *** NO C2C ***