IT Lead

IT Lead (Systems Administrator – Team Lead)

Edinburgh
In-office 5 days/week
Full-time 

• Are you an experienced IT professional with a passion for leading teams and driving impactful projects?
• Do you thrive in a fast-scaling tech environment, enjoy solving complex problems, and want to shape the future of embedded payments?

If so, we’d love to hear from you. 

Who We Are 

Our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, to grow their revenue, drive efficiencies and deliver fantastic customer experiences, by embedding payments into their products and operating systems.  We do this by providing products and services which allow our clients to efficiently collect, reconcile and disburse funds instantly via a range of payment schemes, accounts, and card products, fully controllable via API.  

Find out more about us on our website and careers site. 

What You’ll Do 

• Lead and mentor a small team of IT professionals, fostering a collaborative and high-performance culture
• Oversee the provisioning of hardware, software, and access for new hires, ensuring a seamless onboarding experience
• Act as the primary on-site IT presence, providing hands-on support and guidance to both your team and end-users
• React promptly to ad-hoc onsite support requests as and when required, ensuring minimal disruption to business operations
• Manage and prioritise help desk requests, ensuring tickets are resolved efficiently and to a high standard
• Troubleshoot and resolve complex hardware, software, and connectivity issues, both in person and remotely
• Drive project work, from conception through to delivery, including the rollout of new tools, SSO integrations, and automation initiatives aligned with best-practice standards
• Coordinate and support IT projects, ensuring milestones are met and stakeholders are kept informed
• Oversee identity, access, and endpoint configuration across Intune, Entra ID (Azure AD), and M365
• Create and maintain high-quality documentation for technologies, workflows, and processes to support effective knowledge sharing within the team
• Monitor, collect, and analyse data to report on the health of systems and identify areas for improvement
• Share insights and propose improvements to optimise IT processes and enhance the overall end-user experience
• Support and maintain meeting room infrastructure and software 

Who You Are 

What you’ll need 

• Demonstrated experience leading or mentoring IT teams
• Strong troubleshooting skills across hardware (Windows, macOS, peripherals, AV equipment) and software (cloud-based tools, SaaS platforms)
• A curious mindset and drive to explore how AI can make a real difference
• Passion for learning and a desire to develop both yourself and your team
• Comfort working in a scaling business, where time is critical and change is frequent
• Ambition to work in a high-growth tech company 

Nice to haves 

• Experience automating tasks using scripting languages such as Python, PowerShell, or Bash, and exposure to automation/orchestration platforms
• Familiarity with standards such as ISO27001, Cyber Essentials, or the NIST Cybersecurity Framework
• An academic background in technology or business
• IT certifications (e.g. CompTIA A+, Microsoft, ITIL)
• Experience supporting cloud-based infrastructure
• Exposure to endpoint management tools (e.g. Intune, JAMF) 

What We Offer 

• Share Options – We offer a Company Share Option Plan (CSOP), giving you the opportunity to benefit from any increase in share value in the event of a sale, merger, or flotation.
• Bonus – Our annual discretionary bonus, paid in May for the previous year, is based on both company and individual performance.
• Flexible benefits - £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental etc. 
• Wellbeing app – confidential, on-demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals, with company-funded hours and top-up options available.
• Holidays - 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays. You can choose the remaining days to suit your personal schedule.
• Learning opportunities- Our two-day onboarding program, ModStart, helps equip you for success. Learning doesn’t stop there; we’ll continue to support your development through various channels.  
• Company-Wide Events - Participate in collaborative and engaging events with colleagues across the business.
• Bike to work / E-bike scheme

ModInclusion 

At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.