IT Infrastructure Specialist

At Symmetrio, we are recruiting for an IT Infrastructure Specialist who supports the deployment and ongoing operation of customer environments used to deliver company applications. This heavily customer-facing role is hands-on and includes testing/validating hardware configurations, implementing core infrastructure services, and providing support for both new deployments and existing clients.

NYC Metro candidates are highly preferred for occasional travel.

Infrastructure Management

·       Test and validate server and hardware configurations to ensure they are suitable for reliable application delivery

·       Implement, administer, and maintain Windows-based physical server environments and VMware and Nutanix virtual infrastructure

·       Configure and support Active Directory services, including users, groups, and Group Policy (GPO) administration

·       Deploy, maintain, and troubleshoot app delivery (Citrix/Omnissa) based environments

·       Install, configure, maintain, and troubleshoot Microsoft SQL Server and related components

·       Coordinate software releases and patching activities; monitor environments to maintain security, stability, and performance

Support & Operations

·       Follow change management procedures and provide escalation-level troubleshooting when required

·       Maintain accurate documentation for systems, configurations, processes, and support activities

·       Provide hands-on technical support to new and existing clients via phone/email/remote support

·       Handle daily support cases and service requests, ensuring timely response and resolution

·       Participate in occasional coverage aligned with West Coast business hours

Best Practices & Professional Development

·       Apply IT service management and standards practices (e.g., ITIL and ISO) to support operations

·       Maintain familiarity with disaster recovery best practices and procedures

·       Assess business requirements and recommend practical technical solutions

·       Stay current with industry trends and emerging technologies

Requirements

Experience

·       6–8 years of experience supporting Windows and Citrix environments

·       Experience supporting high-availability and disaster recovery technologies (e.g., VMware, SQL clustering/replication, SAN/storage)

·       Demonstrated proficiency with Active Directory and Microsoft Group Policy

·       Strong understanding of networking fundamentals including DNS and TCP/IP

Professional Skills

·       Strong written and verbal communication skills, with the ability to explain technical information clearly

·       Demonstrates strong attention to detail and produces clear, accurate documentation for systems, procedures, and changes, treating documentation as a critical part of the role

·       Analytical, research, and troubleshooting skills with structured approach to problem solving resolution

·       Highly organized with strong time-management skills and the ability to prioritize competing tasks

·       Ability to present detailed or complicated technical information in an understandable manner

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401(k) Retirement Plan
• Paid Time Off (Vacation, Sick & Public Holidays)