IT Infrastructure Engineer

·       Oversee the day-to-day operations of ICT infrastructure components which comprise servers, hosting, network infrastructure, end-user computing and data centre operations

·       Manage the CCS’s appointed Agency Facilities Management contractors and EUCD contractors;    

·       Implement projects within their emplaced practice to ensure service delivery and support to meet the intended availability, continuity and capacity requirements;

·       Ensure compliance to Government’s IM8 policies and CCS’s ICT policies and Standard Operating Procedures (SOPs);

·       Manage Infrastructure projects;

·       Overall responsible for hardware, software and subscription maintenance contracts for infrastructure and data centre operations;

·       Manage the procurement and leasing of end-user computing requirements;

·       Plan and work with the appointed Agency Facilities Management contractors and awarded ICT contractors to implement and deploy infrastructure projects and end-user computing devices to end-users; 

·       Plan and lead the overall IT infrastructure procurement activities, in particular tender specifications compilation, tendering, tender evaluation, recommendation & award;

·       Manage incidents and problems for system related issues;

·       Ensure availability of ICT infrastructure systems and data centre facilities equipment;

·       CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification; or

Information Technology Infrastructure Library (ITIL) certification or equivalent IT Service Management certification.

Requirements

·       At least 3 years of experience in running IT infrastructure operations or data centre operations;

·       ICT project management and people management skills;

·       Strong problem-solving and analytical skills;

·       Results and customer oriented;

·       Team player with organization and people management skills; and

·       Good communication skills, both oral and written.

Additional Requirement

·       Knowledge of Singapore Government procurement and ICT governance processes is preferred;

·       Knowledge of the Government IM8 policies is preferred;

·       Experience in managing security vulnerability testing with external security consultant, follow-up remediations and putting up risk assessment & risk acceptance to the relevant agency’s authority is preferred;

Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms is preferred;