Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.
📄 JOB DESCRIPTION
We are looking for enthusiastic, motivated and naturally curious profiles who want to learn and improve Veepee's Help desk level. Your main mission will be to answer user requests and ensure the follow-up until it's solved. This position will be based in our office in L’Hospitalet with regular travels to our warehouse in Santa Oliva.
🎯 TASKS
Being the key point of contact for the local users in the offices and warehouses
Install and configure computer hardware, operating systems, applications, phone and video conferences
Address issues both face-to-face and remotely
Troubleshoot system and network problems and diagnose and solve hardware issues (Windows and Mac)
Resolve and/or replace faulty hardware
Process warranty replacement of hardware
Support the deployment of new applications
Respond and close tickets within approved SLA
Work continuously on tasks until completion
Assist in IT projects, system upgrades, and rollouts as required
Maintain accurate documentation of support requests, incidents, and solutions
Ensure compliance with company IT security policies and data protection standards.
👉 MUST HAVE skills
Superior Graduation in an IT field
2 years experience on a similar production, operation and support environment
Windows / MacOS
Google Workspace Active directory basic skills
Office (all versions) / Gsuite
Jira Service Desk
Android/iPhone
Excellent communication and customer service skills
👉 NICE TO HAVE skills
Network knowledges
Hardware devices such as Zebra Android in warehouse environment
✅ BENEFITS
Variable bonus
Dynamic and creative environment within international teams
The variety of self-education courses on our e-learning platform
The participation in meetups and conferences locally and internationally
Video games, beer, and quiz parties with colleagues
⚙️RECRUITMENT PROCESS
1️⃣ 30-minute HR Screen with a Veepeeᵀᵉᶜʰ Recruiter
2️⃣ ITW with the Support Manager by visio
3️⃣ ITW in the warehouse in Santa Oliva
4️⃣ Team Interview on site
We are convinced that it is up to you to define the way you work, to develop yourself, and to progress. At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis.
❓ WHO WE ARE
Veepeeᵀᵉᶜʰ is a tech community of 500 collaborators who play a key role in Veepee’s innovative strategy.
From Warsaw to Sevilla, through Brussels, Amsterdam, Paris, Lyon, Nantes, Nice, Barcelona, Madrid and Lausanne all our projects are developed in an agile environment with a wide skills variety where you’ll be sure to find your place, no matter the technology you work with.
If you love to try things why don’t you jump on this new adventure?
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