IT Helpdesk Support

As the go-to tech hero, the IT Helpdesk Support role is all about solving problems, saving the day, and keeping our digital world running smoothly. From troubleshooting tech issues and managing system access to making sure new hires are set up for success, you're at the heart of a smooth IT experience. You'll play a key role in delivering top-notch support to employees, all while diving into exciting IT projects, sharpening your skills, and keeping our documentation sharp and up-to-date. Every day brings something new—and you're the one who makes it all work like magic.

What You'll Do

You’ll be part of a team that gets things done, works with purpose, and takes pride in the results. Your day-to-day responsibilities may include:

• 365 Administration
  • Manage user mailboxes, distribution lists, and shared mailboxes
  • Implement and manage MFA for users to enhance security.
• Access Provisioning
  • Manage provision access for all company applications, ensuring users have the appropriate permissions.
  • Maintain records of access levels and update them based on role changes or organizational requirements.
• Onboarding New Hires
  • Coordinate the onboarding process, ensuring all IT requirements are set up for new hires.
  • Configure and prepare new and existing PCs for deployment, ensuring all software and configurations meet company standards
• Software Support
  • Install, update, and troubleshoot software applications as needed.
  • Ensure all software licenses are managed and compliant with company policies.
  • Provide support and training for end users on the effective use of software applications.
• Helpdesk Support
  • Triage/Assignment
    • Triage incoming helpdesk tickets and assign them based on priority and expertise needed.
    • Monitor ticket queues and escalate issues as needed to ensure timely resolution.
  • L1–L2 Tickets
    • Resolve Level 1 to Level 2 support tickets, ranging from basic troubleshooting to more complex IT issues.
    • Escalate Level 2 problem tickets and Level 3 tickets as needed.

What You Bring

You’re someone who wants to learn, grow, and contribute to building renewable infrastructure. Successful candidates typically bring:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in IT support or helpdesk roles.
• Familiarity with Microsoft 365 administration, including Exchange, MFA, and user provisioning.
• Working knowledge of IT hardware, Windows OS, and common enterprise software.

Pay Range

We believe in paying for the value you bring to the team, and we aim to be competitive in every market we hire in. 

Pay Range: $50,000 - $65,000 per year, plus incentive opportunities.

Total Rewards Statement

As a full-time employee at Knobelsdorff, you'll have access to a comprehensive benefits package designed to support your health, wellbeing, and future.

• 100% employer-paid health and dental coverage for employees
• HSA contributions to support your medical expenses
• Company-paid life insurance and disability coverage
• 401(k) with competitive company match
• Profit sharing and performance-based incentives
• Paid weekly with competitive wages
• PTO, six paid holidays, and education reimbursement
• Exclusive employee discounts through Working Advantage

We believe your work should be rewarded with more than just a paycheck. At KE, we invest in your total wellbeing.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be provided for individuals with disabilities.

Typical requirements may include:

• Must be able to sit, stand, kneel, stoop, walk, and sit for long periods of time

Accessibility: If you need accommodations as part of the employment process, please contact Knobelsdorff Human Resources via email at [email protected].

Equal Opportunity Employer (EEO)

Knobelsdorff (KE) is an EEO to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, citizenship, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Applicants have rights under Federal Employment Laws:

• EEO is the Law (English/Spanish)

KE participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For more information about E-Verify, please review the E-Verify Participation and Right to Work posters.

If you need accommodation during the hiring process, let us know and we’ll work with you.