As Roof Stacks, we have been carrying out innovative projects since 2015. We aim to become a global actor in Tourism Systems, Extended Reality(AR/VR), Blockchain Technologies, Game Development, and Financial Technology, which are our areas of expertise. We focus on creating a difference with the technologies we develop and designing the future. In addition to our central office in Ataşehir/İstanbul, we have branches in Antalya and Elazığ in Turkey. We have strengthened our position in the global market by opening a new office in Austin, USA, which hosts world technology giants from all over the world.  Responsibilities: *Monitoring the performance of the Helpdesk team and providing coaching. *Adhering to SLA timelines and regularly reporting them. *Collaborating with the IT Infra team. *Managing the Helpdesk team and operations. *Improving the support processes for our users and creating documentation for them. *Ensuring the effective resolution of incoming issues and managing internal escalation processes. *Managing the onboarding and offboarding processes. *Managing and tracking the inventory system, ensuring it is kept up-to-date. Qualifications: *At least 2 years of experience in Helpdesk management *Strong knowledge in providing support to users *Strong communication and leadership skills *Knowledge of managing the ticket system through the application in use *Proficient in reading and understanding technical documentation in English *Ability to adapt to the growing and dynamic company environment and operations